IT SECURITY ANALYST Location: Bogotá, Airport area - Av. El Dorado Work model: Hybrid (3 days onsite, 2 days WFH) English: Advanced level required We are looking for an experienced Information Security Analyst to join a dynamic and fast-paced security operations environment. The ideal candidate will have a strong background in IT Service Delivery, Security Operations, and stakeholder management, with the ability to drive compliance, operational excellence, and continuous improvement initiatives. Key Responsibilities Manage and improve Security Services delivery aligned with SLAs, KPIs, and business objectives. Act as the main point of contact between stakeholders, service consumers, and security teams. Coordinate onboarding activities, deployment timelines, and cross-functional communication. Monitor security service performance, compliance metrics, and SIEM/security tool coverage. Conduct service review sessions, prepare executive-level reports, and support continuous improvement initiatives. Collaborate with internal teams and external partners to optimize security operations and resolve escalations. Maintain security documentation, compliance tracking, and operational reporting. Qualifications & Experience Bachelor's degree in Information Security, Computer Science, IT, or a related field. 3+ years of experience in IT Service Delivery and/or Security Operations. Experience working in security-focused environments with strong understanding of ITSM processes. Proven experience managing service delivery processes, stakeholder communication, and operational performance. Strong knowledge of incident management, security governance, compliance monitoring, and service transition management. Excellent analytical, organizational, and communication skills. Advanced English communication skills are mandatory. Certifications such as ITIL Foundation, CompTIA Security+, CISM, or similar are a plus. This role is ideal for professionals passionate about cybersecurity, service excellence, and building strong relationships across global teams while contributing to secure and scalable operations. #J-18808-Ljbffr