Medellin, Colombia | Posted on 05/07/2026 Job Description We are hiring a Manager, Account Management Roca Alliances is a specialized recruitment firm focused on connecting top talent with leading global technology companies. We partner with innovative organizations worldwide, helping them scale high‑performing teams through strategic and tailored recruitment solutions. This opportunity is with Simpro Group, a global technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth. Simpro Group is recognized for its customer‑centric culture, innovation‑driven mindset, and commitment to long‑term client success. About the Role As the Manager, Account Management at Simpro Group, you will play a key leadership role in driving customer retention, revenue growth, and long‑term client success across the region. You will lead and develop a high‑performing team of Account Managers, empowering them to build strong customer relationships while delivering measurable commercial outcomes. This role is ideal for an experienced leader with a strategic mindset, strong people management skills, and a passion for customer growth within SaaS environments. Working closely with cross‑functional global teams, you will help shape account strategies, improve operational processes, and ensure a consistent and high‑quality customer experience aligned with Simpro’s business objectives. Key Responsibilities Account Management Strategy & Growth Collaborate in the development and execution of Account Management strategies focused on revenue growth, customer retention, and churn reduction Develop customer segment strategies to maximize customer value and platform adoption Drive commercial initiatives that contribute to expansion opportunities and long‑term account success Lead, mentor, and empower a team of Account Managers to deliver impactful customer interactions Help scale and further develop the Account Management function to support business growth objectives Foster a strong and positive team culture through coaching, regular 1:1s, team meetings, and performance development initiatives Act as a senior escalation point and executive sponsor for strategic customer relationships Build trusted relationships with executive stakeholders and support long‑term partnership development Advocate for customer needs while balancing business priorities and commercial outcomes Encourage and lead collaboration across Sales, Customer Success, Support, Product, and other internal teams Ensure alignment between departments to deliver seamless customer experiences Support continuous improvement initiatives and operational efficiencies across the customer lifecycle Performance Analysis & Operational Excellence Analyze customer and business data to monitor team performance and measure strategy effectiveness Utilize insights and metrics to drive informed decision‑making and process improvements Promote a data‑driven and process‑oriented mindset across the team Requirements Extensive experience leading Account Management, Customer Success, or Sales teams, preferably within SaaS environments Senior leadership experience in roles such as Head of Customer Success, Director of Account Management, or similar leadership positions Proven track record of owning and delivering commercial goals that drive customer growth and retention Strong strategic thinking skills with the ability to build and maintain business insight Excellent people management skills with experience developing high‑performing teams Ability to create and maintain a strong, collaborative, and positive team culture Exceptional customer relationship management skills with executive stakeholder engagement experience Excellent interpersonal, negotiation, conflict resolution, and influencing skills Strong analytical capabilities and a process‑oriented mindset Tech‑savvy professional with genuine interest in software products and technology environments Customer‑centric mindset combined with passion for revenue growth and business impact Benefits Competitive salary in Colombian pesos (COP) + Exciting commissions Get paid 35% surcharge on the hourly rate from 7pm to 6am (according to the shift scheduled coverage) Private medical insurance Be part of an international environment supporting global Account Management and working with our customers through dynamic rotating schedules between 5:00 PM – 2:00 AM and 3:00 AM – 12:00 PM We take care of your comfort and safety by providing transportation during the following schedules Home pick‑up service prior to early shifts starting at 3:00 AM Continuous training and mentoring Opportunity to work with a leading global IT company #J-18808-Ljbffr