About The Company DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, such as ride hailing, taxi hailing, chauffeur services, hitch, shared mobility, auto solutions, food delivery, intra-city freight, and financial services. DiDi provides car owners, drivers and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and communities to solve transportation, environmental and employment challenges through AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value by building a safe, inclusive and sustainable transportation and local services ecosystem for the cities of the future. For more information, visit: Team & Role In the Customer Experience area, we are hundreds of people from diverse backgrounds, responsible for strategically managing the customers' experience throughout their journey. We are a customer‑centric team that applies key experience principles to protect customers' experience while generating value for the business. DiDi Global’s Vendor Strategy ensures the CX Team has the necessary services and tools. This role manages the entire lifecycle of vendor relationships: vendor selection, contract negotiation, performance management, and risk management aligned with CX goals and strategy. This position plays an international role, interacting directly with vendors and stakeholders in Egypt, Brazil, Mexico, Colombia, and Peru. The scope covers the end-to-end process from vendor selection through to ongoing contract management and relationship building. Role Responsibilities Strategic Vendor Management: Lead development and execution of global strategies for CX vendors (BPOs, call centers, systems, tools, carriers) to ensure optimal coverage, cost‑efficiency, and quality. Contract Negotiation: Lead strategic negotiations for complex contracts. Develop and enhance price models and commercial terms to maximize value while ensuring compliance and mitigating risk. Vendor Selection & Governance: Drive the RFI/RFP process to identify, evaluate, and select best‑in‑class vendors based on strict criteria (quality, cost, reliability, innovation). Maintain robust relationships with key global partners. Performance & Recognition: Serve as primary point of contact for performance escalations. Build and manage the "Voice of the Vendor" program to foster a partnership model rather than a transactional one. Cross‑Functional Collaboration: Foster deep connections with Global Procurement, Legal, and IT teams to leverage synergies, ensure regulatory compliance, and identify cost‑saving opportunities. Data‑Driven Optimization: Define analytical approaches and demand distribution strategies to uncover insights that improve vendor performance and customer experience. Role Qualifications Bachelor's degree in Business Administration, Supply Chain Management, Engineering, or a related field. 5+ years of experience in Vendor Management, Procurement, or Strategic Sourcing. Proven experience in cost optimization strategies with vendors. Advanced/fluent English (C1 level or above). Strategic Negotiation & Influence: Advanced ability to apply structured negotiation frameworks and influence stakeholders across different cultures (LATAM, Egypt, China) to achieve commercial goals. Project Management: Strong ability to prioritize and manage multiple complex initiatives simultaneously. Global Mindset: Ability to work effectively with remote teams across various time zones and adapt to different cultural business practices. Critical Thinking: Exceptional problem‑solving skills focusing on customer impact and operational efficiency. Benefits to Employees We create user value, are data‑driven, foster win‑win collaboration, uphold integrity, embrace growth, and champion diversity and inclusion. Equal Opportunity Employer We are committed to building inclusive and diverse teams. At DiDi, we promote equal opportunities and do not discriminate based on gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion, or any other protected status. #J-18808-Ljbffr