Company Overview Bizagi delivers enterprise automation and AI solutions that help organizations adapt to a fast‑changing world. Role Summary Support Engineer responsible for providing technical assistance to large enterprise customers, diagnosing and resolving complex software issues, ensuring seamless integrations, and supporting customer‑specific implementations. Key Responsibilities Diagnose, troubleshoot, and resolve software issues reported by clients and staff. Apply industry and product knowledge to quickly identify problems and render effective solutions. Provide outstanding customer experience through regular communication and updates. Collaborate with Engineering and QA to develop and implement fixes. Create case summaries, root‑cause analyses, and documentation. Assist with installation, setup, configuration, and troubleshooting of software products. Evaluate customer‑specific flows and processes, detect and solve common mistakes in production modules. Provide ongoing support for product and functionality definitions. Qualifications Bachelor’s degree in systems engineering, Computer Science, or related field (Electronic Engineering acceptable). 3–5 years of experience supporting enterprise software customers within a customer‑oriented R&D or high‑tier support team. Advanced proficiency in .NET, SQL, HTML, and JavaScript; must be able to read and understand code. Strong analytical thinking and exceptional proactivity. Experience working with global and distributed teams. Willingness to participate in a global 24/7 support rotation. Strong communication skills, clear written and oral. Advanced English (B2–C1) required. Knowledge of Azure or AWS preferred. Strong team‑player with a collaborative mindset and focus on problem prevention. Benefits Remote work available. Applicants not located in Bogotá are welcome to apply. EEO Statement Bizagi believes our success depends on diversity, inclusion and mutual respect among our team members. All qualified applicants will receive consideration for employment without regard to age, disability, sex, gender identity, sexual orientation, pregnancy, maternity, race, religion or belief, or marital and civil partnership status. Any individual with a disability will be provided reasonable accommodations to participate in the job application or interview process and perform essential job functions. Please contact to inform us of any accommodations you may require. #J-18808-Ljbffr