Overview Senior Agile Process Manager Location: Remote - ColombiaWork Arrangement: Remote About This Role Hyland is looking for an experienced and passionate Senior Agile Process Manager to join our team. In this role, you will serve as a servant leader to agile teams, ensuring clear communication and goal alignment across the team and the business. You will understand, implement, instruct, and enforce agile practices while removing impediments, promoting continuous improvement, and helping teams meet their goals and objectives. If you're energized by leading teams, driving meaningful change, and building a culture of continuous learning, we'd love to hear from you. Your Role Responsibilities? Here’s What You'll Do. Guide teams to understand and follow Agile principles and techniques; participate and assist in leading continuous learning events across teams and programs. Plan and facilitate small to large meetings for the purpose of decision making, idea generation, planning, continuous improvement, problem solving, and alignment. Guide teams and/or programs in self-organization, optimizing flow of value, and facilitate collaboration across teams and program boundaries. Ensure identification and removal of impediments using a network of peer relationships and formal channels, escalating when necessary; reduce team distractions and outside interruptions. Promote continuous improvement throughout the software development lifecycle, leveraging metrics to identify and drive intentional change; communicate with internal and external stakeholders to improve transparency. Mentor, coach, and train other team members; collaborate to identify and manage dependencies between teams and/or programs; contribute to overall learning culture through knowledge sharing. Role Essentials Bachelor's degree or equivalent experience ; experience as an Agile practitioner; second level Scrum Master certification (PSM II, A-CSM). Strong critical thinking, problem-solving, and collaborative skills ; strong oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact. Strong conflict management, interpersonal, and negotiation skills ; demonstrated ability to operate at the highest level of integrity, professionalism, and forthrightness. Demonstrated ability to influence, motivate, and mobilize team members and business partners; strong competence in team facilitation; ability to utilize a servant leader mindset — open-minded, listens, empathizes, and influences without formal authority. Ability to teach software methodology concepts and apply practices in a context-sensitive manner; must be a self-starter, facilitator, and negotiator; up to 5% travel time required. What We'd Like to See (Preferred Skills) Strong business and technology acumen ; sharp, fast learner with intrinsic curiosity and a passion for continuous improvement. Demonstrated ability to develop and use engaging, informative, and compelling presentation methodologies to drive alignment and inspire action. Experience collaborating with leadership and stakeholders to identify and eliminate patterns of distraction and outside interruptions that impact team performance. Experience mentoring and coaching team members in agile practices and principles across teams and programs in a complex, fast‑paced environment. Connected internally and externally ; experience contributing to an overall learning culture through knowledge sharing, community engagement, and continuous development. Equal Opportunity Statement Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements. Basic Qualifications Bachelor's degree or equivalent experience Experience as an Agile practitioner Second level Scrum Master certification (PSM II, A-CSM) Strong critical thinking and problem solving skills Strong collaborative skills, applied successfully within team as well as with other areas Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Strong conflict management, interpersonal and negotiation skills Demonstrated ability to operate at the highest level of integrity, professionalism, and forthrightness Demonstrated ability to develop and use engaging, informative and compelling presentation methodologies Sharp, fast learner with intrinsic curiosity Strong business and technology acumen Demonstrated ability to influence, motivate and mobilize team members and business partners Strong competence in team facilitation Ability to utilize servant leader mindset - open-minded, listens, empathizes, influences without formal authority, thinks beyond day-to-day activities Ability to teach software methodology concepts and apply practices in a context-sensitive manner Must be a self-starter, facilitator, and negotiator Up to 5% travel time required #J-18808-Ljbffr