What You’ll Do Debug and troubleshoot incidents with Sonatype products and solutions Reproduce defects and file actionable issues for product engineering Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more) Represent Technical Support and customer interests in Engineering and Product Management discussions Assist product management in developing and prioritizing enhancement lists Summarize, communicate, and elevate customer experiences to management Contribute to and maintain the Knowledge Base Contribute to diagnostic tools and utilities, and create new ones Respond to customer inquiries via support cases, email, chat, and phone Who You Are 4+ years of experience supporting complex enterprise software solutions Strong ability to read and understand Java code Experience using REST APIs Experience with testing and/or development of production‑quality Java‑based web applications Solid experience with Linux command‑line tools Experience with SQL databases (PostgreSQL is a plus) Experience with networking (sockets, HTTP, proxies/firewalls, TLS/SSL) Experience with scripting languages (Python, Bash, TypeScript, etc.) Experience with a major cloud platform like AWS, Azure, or GCP Experience with application servers (e.g., Jetty, Apache, NGINX, etc.) Experience with container technology such as Docker, Kubernetes, or similar Exceptional written and verbal communication skills Solid English proficiency Strong problem‑solving ability and experience interacting with clients on technical challenges Ideal To Bring Experience with SCM, CI/CD, and associated tools (Jenkins, Bamboo, GitHub, GitLab, etc.) Debugging certificate‑based mutual TLS and SSL authentication Experience analyzing network traces with tools such as Wireshark or tcpdump Experience with component management build tools (Maven, npm, NuGet, etc.) Experience with Sonatype, JFrog, Snyk, or similar products Deployment/Configuration of cloud platforms (AWS, Azure, GCP) OAuth and/or SAML integration experience At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, flexible working practices, paid volunteer time off, and a company wellness week to support personal growth. We are an equal‑opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr