Work Model: Full-Time | Onsite (Work from Office Only) Employment Type: Immediate Joiners Preferred Position Overview We are seeking an experienced and technically strong Healthcare Applications Support Analyst with prior experience supporting U.S. healthcare clients , EMR/EHR platforms, and clinical workflows. This role is based in our Medellín, Colombia office (onsite full-time) and requires hands‑on production support experience, strong troubleshooting skills, and familiarity with U.S. healthcare operations. The ideal candidate can join immediately and is comfortable working in a fast‑paced, client‑facing support environment. Key Responsibilities Production & Application Support Provide Tier 2/Tier 3 support for EMR/EHR systems used by U.S. healthcare providers. Troubleshoot application, interface, workflow, and user access issues. Perform root cause analysis and resolve incidents within defined SLAs. Support system upgrades, patches, and configuration changes. EMR/EHR & Clinical Workflow Support Support platforms such as Epic, Cerner, Allscripts, Athenahealth, Meditech, or similar. Assist with user provisioning, role configuration, and access control. Understand clinical workflows including scheduling, billing, documentation, orders, and patient records. Collaborate with clinical and operational stakeholders to resolve system‑related challenges. Technical Troubleshooting & Integration Analyze HL7 interfaces, data feeds, and system integrations. Work with APIs, database queries (SQL), and application logs for troubleshooting. Coordinate with integration teams and vendors to resolve data/interface issues. Support reporting and data validation activities. Compliance & Documentation Ensure adherence to HIPAA and U.S. healthcare data security regulations. Maintain documentation of issues, resolutions, and knowledge base updates. Participate in audit support and access reviews when required. Client & Stakeholder Communication Communicate effectively with U.S.-based healthcare clients. Provide timely updates and manage incident escalations. Work in alignment with U.S. time zones as needed. Requirements Required Qualifications 3–6+ years of experience supporting U.S. healthcare clients. Strong understanding of U.S. healthcare workflows and terminology. Experience with: SQL queries and database troubleshooting HL7 interfaces or healthcare integrations Application logs and incident management tools Experience working in a production support environment with SLAs. Strong written and verbal English communication skills. Preferred Qualifications Experience in U.S. healthcare Experience in EMR and EHRs Knowledge of Revenue Cycle Management (RCM) workflows (a plus). Strong analytical and troubleshooting skills Client-focused mindset Ability to handle high-volume support cases Detail-oriented and process-driven Comfortable working in a structured onsite environment Work Requirements Must be willing to work from the office daily. Immediate availability strongly preferred. Ability to align work schedule with U.S. healthcare client time zones. Healthcare Applications Support Analyst (US Healthcare – EMR/EHR) - Bilingual • Medellin, ANT, co #J-18808-Ljbffr