Customer Service Agent (Work From Home, Bogota) Bogota, Colombia This is a remote position for candidates based in Bogota, Colombia. About the Role We are seeking a talented and motivated Customer Agent who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast‑paced environment within a rapidly growing team, with abundant prospects for career advancement. Are you passionate about driving customer success? Addicted to solving problems? So are we. You will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle. You have excellent written and verbal communication skills, are dependable, resourceful, and find joy in going beyond to make customers successful. What You'll Do Provide clear, prompt, detailed, empathetic, and customer‑oriented support to our consumers Showcase passion and connection with the product Assist customers to resolve basic to complex inquiries via email, live chat, and phone call Build a network of support and trust with the customer support team Work with customers to understand how they use Sezzle services and provide valuable feedback to Product and Development teams Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience What We Look For Excellent communication and interpersonal skills Fluent in written and spoken English Proven success in a fast‑paced support environment Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat Able to efficiently manage multiple tasks at the same time and utilize personal judgement to take initiative Driven to dig into the details of a system or process to solve customer problems Displays a passion for what you do while upholding personal and corporate integrity Excitement to learn new technologies and help customers succeed 3+ years of customer support experience Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software Fluent in written and spoken English and Spanish (a third language is a plus) Bachelor’s degree or an equivalent combination of education and experience Zendesk, LiveAgent or Jira experience is a plus Work Conditions Remote, work‑from‑home – Must work from Bogotá, Colombia only 3–4 weeks of training Full availability in the first 2 months; no vacation during this period Fixed shift, based in Central Standard Time Competitive salary, bonus structure Compensation and Benefits Performance bonus of 15%–25% of the monthly salary Remote role About You You have relentlessly high standards – Many people may think your standards are unreasonably high, but you continually raise the bar and drive those around you to deliver great results, ensuring defects are fixed. You’re not bound by convention – Your success and fun lie in developing new ways to do things. You need action – Speed matters; many decisions and actions are reversible and do not require extensive study. We value calculated risk‑taking. You earn trust – You listen attentively, speak candidly, and treat others respectfully. You have backbone; disagree, then commit – You can respectfully challenge decisions when you disagree, even when uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for social cohesion. Once a decision is determined, you commit wholly. You deliver results – You focus on the key inputs and deliver them with the right quality and timeliness. You rise to the occasion and never settle despite setbacks. What Makes Working at Sezzle Awesome: At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out‑of‑the‑box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals, living the culture we build together. #J-18808-Ljbffr