Onsite Support Analyst Scope: Full Time | Office: Mosquera | On site Do you enjoy hands‑on technical support and solving issues directly with users? Are you comfortable working onsite, configuring equipment, and providing personalized support to VIP users? Do you thrive in environments where service quality, responsiveness, and coordination are key? If so, this could be the role for you. We are seeking an Onsite Support Analyst to provide face‑to‑face technical support to end users. This role focuses on diagnosing and resolving hardware and software incidents, maintaining IT equipment, and ensuring seamless onsite user experience across different locations. What you’ll do Diagnose and resolve hardware and software incidents onsite. Perform preventive and corrective maintenance on IT equipment. Configure devices and peripherals. Provide specialized support to VIP users. Attend requests related to videoconferencing rooms and meeting spaces. Register, track, and close tickets using the ITSM tool (Aranda). Coordinate with other support levels to ensure timely resolution. Perform data backups and image restorations. What we need to see from you Technical or Technologist degree in Systems, IT, Computer Science, or related fields. Previous experience in onsite technical support. Knowledge of ITSM tools (experience with Aranda is a plus). Strong customer service and communication skills. Ability to work independently and manage onsite priorities. Availability to move between different sites as needed. Why join our team? Comprehensive health and well‑being programs Continuous learning and career development Performance‑based incentives Flexible and hybrid work models SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, please email Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision‑making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore the SOAR program. #J-18808-Ljbffr