Medellin, Colombia | Posted on 05/20/2026 InterScripts is an Information Technology business based in Chantilly, VA and established in 2017 providing technology and platform enabled services and solutions. Historically, we have enabled our customers to realize the most value from their technology and resources through our Managed Services, Archival Solution, EHR, ERP, Advisory, Virtual Care, Technology, Application Development, and Cybersecurity services. In addition, InterScripts has substantial experience in providing Technology and Platform Enabled solutions to commercial, public sector, and government entities. We are an ISO 27001, 9001, CMMI 3 and SOC 2 certified organization, signifying our ability to lower the risks for our clients’ application modernization efforts, custom development, support, operations, and MSP projects. Job Description We are seeking a detail-oriented and organized Informatics Support Specialist to support Clinical Informatics teams within a healthcare environment. This role focuses on operational support, reporting, documentation management, and workflow optimization initiatives related to healthcare IT systems and clinical operations. The ideal candidate will have experience in healthcare IT support, reporting/analytics, ServiceNow ticket management, and healthcare workflows. Exposure to Epic, EMR/EHR systems, and clinical documentation improvement initiatives is highly preferred. Key Responsibilities Support Clinical Informatics and healthcare operations teams Prepare KPI reports, usage metrics, and operational analytics Assist with ServiceNow ticket triage and workflow support Support documentation optimization and flowsheet reduction initiatives Create and maintain reports, documentation, and process materials Coordinate small-scale healthcare IT and informatics projects Collaborate with clinical, operational, and technical teams Requirements 3+ years of experience in Healthcare IT Support, Clinical Informatics, or related roles Experience with healthcare systems, reporting, and operational analytics Familiarity with ServiceNow or similar ticketing platforms Strong written English communication and documentation skills Excellent organizational and problem-solving abilities Preferred Qualifications Epic knowledge or Epic workflow exposure Experience supporting EMR/EHR systems Understanding of healthcare terminology and clinical workflows Exposure to documentation optimization or healthcare informatics initiatives #J-18808-Ljbffr