The AWS Senior Developer executes and implements complex solution designs by leveraging AWS-optimized architectures at enterprise scale. The Senior AWS Developer should have a strong development background and be proficient in either Python or Javascript. This individual is expected to understand the core AWS services and apply best practices regarding security and scalability. This position is focused on delivering solutions for contact centers, specifically leveraging Amazon Connect. If you love implementing new technology and have a passion to write code, we’d love to talk to you! Responsibilities Work closely with a Solution Architect to deliver successful contact center solutions Provide technical advisory support during business process reviews, helping to identify customer requirements and processes Provide technical details and solutions for functional User Stories Configure Salesforce Service Cloud Voice and Amazon Connect solutions Hands‑on development of a Solution Design, leveraging best practices and programming principles Lead a development team in distributing tasks and performing code reviews Deliver technical end user training and documentation Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction Required Skills Experience with hands‑on programming (e.g., python, java, c#, .NET, Node.js) Experience building integrations across multiple systems, REST APIs Knowledge of JSON format and related services Strong troubleshooting and debugging skills Experience with CloudFormation, and Lambda Integrations Experience implementing CI/CD or Infrastructure as Code Nice to have Experience with WFM, CRM, and contact center solutions Experience with communications protocols and APIs such as WebRTC and SIP Experience with Contact Flow implementation, Lex integration, and contact center routing Advanced knowledge of AWS services and cloud architecture Familiarity with Salesforce Service Cloud Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) AWS Cloud Practitioner Certification AWS Developer Associate Certification or Professional AWS Solution Architect Certification or Professional Salesforce Certified Administrator Salesforce Certified Platform Developer I Benefits Remote & In‑Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you work remotely, we’re focused on keeping everyone connected and unified as one team. Travel: For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. Flexibility: We value good work not the hours in which you get it done. Collaboration: Our executive team holds town halls & company meetings where they address any suggestions or questions asked. Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. #J-18808-Ljbffr