Salesforce Experience Architect, AI and Agentforce (Solution Architect) Work Experience 3+ years consulting/architecture roles Remote Job Job Description This is a remote position. We are seeking a Salesforce Experience Architect, AI and Agentforce (Solution Architect) to lead the design, strategy, and execution of next-generation AI-powered experiences. This role focuses on crafting intelligent, user-centric solutions leveraging Agentforce, Generative AI, Salesforce Service Cloud, Sales Cloud, Einstein , and modern automation tools. You’ll collaborate with cross-functional teams, map business processes, architect scalable solutions, and translate complex business needs into impactful, AI-driven customer experiences. This position blends solution design, experience design, architecture, and GenAI execution . Key Responsibilities Serve as a trusted advisor, providing industry best practices and architectural guidance. Lead detailed requirement-gathering sessions and act as the Salesforce platform expert. Apply an experience-design mindset to craft intuitive, user-friendly solutions. Define customer roadmaps that balance quick wins with long-term strategic value. Create design specifications, solution blueprints, and technical documentation. Translate business requirements into well-architected, scalable solutions. Coach and mentor junior consultants and technical team members. Stay updated on emerging Salesforce capabilities and GenAI advancements. Requirements Required Qualifications 3+ years in customer-facing consulting, enterprise architecture, or process mapping roles. 5+ years of CRM industry experience. Strong ability to drive requirement gathering workshops. Experience implementing or architecting Salesforce Service Cloud or Sales Cloud . Hands-on experience with at least one: Agentforce or another Generative AI platform. Ability to design and optimize business processes across diverse systems. Ability to communicate solution value using storytelling and ROI mapping . Comfortable using flowcharting tools (e.g., Lucidchart ). Experience leading cross-functional teams and delivering exceptional end-user experiences. Strong willingness and ability to learn new technologies quickly. Preferred Skills Experience defining robust testing frameworks for GenAI solutions. Familiarity with prompt engineering and LLM-based design. 100% remote role within Colombia. Flexible schedule based on trust and deliverables (not strict 9–5). Work with global AI, Salesforce, and automation experts. Opportunities to grow in AI, Agentforce, and next-generation cloud architectures. Collaborative environment with constant knowledge-sharing and team support. #J-18808-Ljbffr