Direct message the job poster from Solvo Global IT Recruiter | Frontend JS Developer | Headhunter | Psychologist Job Title: IT Generalist Location: Colombia 100% remote Work Schedule: 44 hours per week Support center hours: Monday–Friday: 8:30 AM – 8:00 PM ET Saturday: 8:30 AM – 5:00 PM ET Rotating shifts may apply. Job Summary: Solvo global is seeking an IT Generalist with strong networking and customer service skills. The ideal candidate will take ownership of customer issues from start to finish in dynamic environments, demonstrating excellent troubleshooting abilities and the capacity to explain technical concepts to non-technical users. Key Responsibilities: Manage users in a Windows Terminal Server environment (on-premise and hosted). Support Fortinet Firewalls and network devices (WAN, LAN, VPN). Remotely troubleshoot and resolve technical issues related to: Local LAN Firewall policies and routing Windows print services Server backup and recovery Act as Remote Administrator for: Customer servers (user account management, shared files, print queue configuration) Fortigate firewalls (VPN configuration, policy management, VLAN configuration, basic network troubleshooting) Document resolutions in the call tracking system following TPS documentation standards. Build strong working relationships with customers and team members. Handle after-hours and emergency requests on a rotational basis. Requirements: Minimum 2 years’ experience in a technical customer support role. CompTIA A+ Certification or equivalent skill set. Fast and efficient typing skills with the ability to take notes during calls. Ability to explain complex technical concepts to novice users. Self-motivated and resourceful in resolving customer issues. Preferred Qualifications (Nice to Have): Experience with firewall administration and troubleshooting (CISCO, Fortinet, Palo-Alto, etc.). CompTIA Network+ Certification or equivalent skill set. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service Industries IT System Training and Support Referrals increase your chances of interviewing at Solvo Global by 2x Get notified about new Information Technology Generalist jobs in Colombia . Information Security Manager (Technology Risk Officer) Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 year ago Bogota, D.C., Capital District, Colombia 1 month ago GoHighlevel Automation and AI Specialist Colombia $18,000.00-$30,000.00 4 months ago Colombia $24,000.00-$36,000.00 1 month ago OPERADOR SISTEMAS CENTRO OPERACIONES Y CLOUD Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 6 hours ago Bogota, D.C., Capital District, Colombia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr