EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. We are on the lookout for a seasoned Senior L2 Support Engineer who has built a solid track record in maintaining and supporting web applications. The successful professional will demonstrate advanced debugging capabilities, hands‑on familiarity with observability platforms and APIs, plus the autonomy to drive support cases from intake to closure. Strong stakeholder communication, a sense of accountability and enthusiasm for evolving workflows through automation and AI are key to thriving in this position. Responsibilities Track system notifications and react accordingly through platforms like PagerDuty and Uptrends Own the full lifecycle of support cases, from triage through resolution and customer follow-up Execute API checks, validations and permission adjustments through Postman Partner with engineering and product groups to accelerate and address intricate technical matters Sustain transparent, prompt and professional dialogue with end users and stakeholders Lead initiatives that enhance support operations, embracing automation and AI integration Coach junior team members and promote knowledge sharing across the support function Requirements 3+ years of hands‑on work in L2 technical support within web application environments Practical exposure to observability and alerting platforms (e.g., PagerDuty, Uptrends) Solid command of Postman for API verification, query execution and user administration Demonstrated success in owning support tickets through their entire lifecycle Outstanding writing and speaking abilities in professional settings Sharp analytical reasoning combined with effective problem-solving capacity Self‑driven attitude paired with the ability to thrive both solo and within team environments English proficiency at B2 level or higher Nice to have Hands‑on with test automation stacks (Selenium with Java, Jenkins, GitHub, Sauce Labs) Foundational to mid‑level understanding of AI use cases within support or QA processes Working knowledge of database technologies and query languages (SQL, BigQuery) alongside Elasticsearch Comfort working with product analytics platforms such as Mixpanel We offer International projects with top brands Work with global teams of highly skilled, diverse peers Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22,000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award‑winning culture recognized by Glassdoor, Newsweek and LinkedIn #J-18808-Ljbffr