Overview We are looking for a Project Manager responsible for guiding our clients (dealers and homeowners) throughout the entire project process: from quoting and scheduling to coordination and final delivery. You will be the first point of contact and play a key role in customer satisfaction, loyalty, and retention, supporting both internal and external sales activities. Responsibilities Handle customer inquiries regarding pricing, products, scheduling, and order status. Manage orders end-to-end in the project tracking system. Coordinate appointments and services with internal teams, measurement technicians, installers, and subcontractors. Maintain constant communication with clients throughout the project, setting clear expectations. Prepare quotes, process initial payments, and obtain client approvals. Ensure accuracy of drawings, documentation, and production/installation orders. Organize virtual or in-person material visits and explain product features. Prepare necessary documentation for installation, deliveries, and warranties. Resolve customer requests and complaints with empathy and efficiency. Generate satisfaction reports and keep records updated in the CRM. Support the Customer Service team in achieving individual and group objectives. Qualifications and Skills Experience as an expeditor or project manager (preferred). Experience in home improvement, remodeling, or construction (desired). Knowledge of cabinetry, kitchen, and bathroom design (desired). CAD proficiency (preferred). Excellent oral and written communication skills in English. Ability to multitask and stay organized in dynamic environments. Strong focus on customer satisfaction and sense of urgency. Proactive, pleasant, and service-oriented personality. Excellent time management and problem-solving skills. Ability to work in a team and learn quickly. Accuracy in data entry and CRM system management. Flexibility to adapt to changes and different types of clients. Schedule Monday to Friday: 7:00 a.m. – 4:00 p.m. #J-18808-Ljbffr