Location: Colombia Work Mode: Remote – BYOD (Bring Your Own Device) Department: Operations / Delivery Reports to: Team Leader About the Role We’re looking for a Senior Customer Service Agent — someone who doesn’t just respond to customers, but manages and improves an AI‑powered support system. In this role, you’ll operate like a manager… but your team is AI. Help the customer: Review and refine AI-generated responses Handle complex or sensitive escalations Apply judgment where AI falls short Improve the system: Upgrade knowledge bases and workflows Identify and fix systemic issues Build operational context (customers, products, policies) Continuously train and optimize AI performance Your main tool? Writing. More specifically: reviewing, refining, and elevating AI-generated communication. Required Profile Advanced English level (B2+ spoken and written) Previous experience in BPO / Customer Support environments High agency (you act first, report second) Curiosity and openness to new technologies Technical Requirements (BYOD) Reliable and stable internet connection Computer with minimum Intel Core i5 processor or equivalent Noise‑canceling headset A fully functional laptop and reliable high‑speed internet are required (Windows operating system only; iOS is not supported) Working Conditions & Benefits 100% remote work modality Stable employment contract Career growth opportunities within an international organization Supportive and collaborative work environment #J-18808-Ljbffr
Agente De Call Center Bilingüe (English B2+/C1)
INFLUX INC.
Bogotá, Distrito Capital, Bogotá, Distrito Capital
Publicado hace 11 días
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