Technical Support Specialist – U.S. Healthcare Platform (Fluent English Required) Job Description About the Role We are looking for a highly articulate, tech‑savvy CustomerSupport Analyst to join our growing team in Medellín. This role is ideal for someone with excellent spoken and written English who is passionate about technology and eager to learn the U.S. healthcare ecosystem. You will serve as a key point of contact for patients and healthcare providers, helping them navigate our platform, resolve technical issues, and ensure a seamless experience. Prior healthcare experience is a plus—but not required. We value curiosity, communication skills, and the ability to learn quickly. What You’ll Do Provide high‑quality technical and customer support to U.S.-based patients and healthcare users Troubleshoot platform issues and guide users step‑by‑step to resolution Communicate clearly and professionally in fluent English (spoken and written) Learn and understand U.S. healthcare workflows, terminology, and compliance basics Document support interactions and escalate complex issues when needed Collaborate with internal teams (product, engineering, operations) to improve user experience Deliver a white‑glove support experience with empathy and attention to detail Requirements Excellent English communication skills (this is a must—clear, confident, and professional) 1–3+ years of experience in technical support, customer support, or helpdesk roles Strong problem‑solving skills and ability to learn new systems quickly Comfortable working with software platforms, troubleshooting, and user guidance A customer‑first mindset with patience and professionalism Nice to Have (but not required): Experience supporting U.S. customers Background in healthcare, medical systems, or health tech Familiarity with CRM or ticketing systems (Zendesk, Freshdesk, etc.) #J-18808-Ljbffr