About the Role Are you passionate about driving customer success? Addicted to solving problems? So are we. We are looking for a customer-driven problem solver at Sezzle. With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle. You have excellent written and verbal communication skills. You are dependable, resourceful, and get joy from going beyond to make customers successful. The Company With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting‑edge tech with seamless, interest‑free installment plans that make shopping smarter and more accessible. We're not just transforming payments; we're redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we're building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you're excited about pushing boundaries in tech and delivering a game‑changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping. Responsibilities Provide clear, prompt, detailed, empathetic, and customer‑oriented support to our consumers. Showcase passion and connection with the nooks and crannies product. Build a network of support and trust with our awesome customer support team. Work with customers to understand how they use Sezzle services and provide valuable feedback to Product and Development teams. Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes. Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer. #J-18808-Ljbffr