About the Role Monks is looking for a Delivery Manager based in Colombia to own the DAM operations for one of our largest global clients. You’ll manage a high‑volume, fast‑paced system, enable global creative teams to find and deliver assets quickly, and act as the primary point of contact for DAM‑related training, first‑line support, licensing and compliance. You’ll collaborate closely with regional teams, in‑house developers and external partners to keep the DAM, asset library and integrated workflows running smoothly and accurately. Responsibilities Maintain the DAM: ensure assets are uploaded, tagged with correct metadata, and organized so assets are discoverable in seconds. Keep folder structures clean and enforce naming/ingest standards. First‑line support: respond to user questions from creative, ops, account teams and external agencies; triage issues and document resolutions. Training & documentation: develop and deliver training materials and onboarding for new and existing users on the DAM, review/approval platform and asset library. QA & governance: monitor asset integrity, usage rights and compliance; implement and enforce processes to reduce errors and drive consistency. Collaboration: build and maintain relationships with internal teams across your region (North & Latin America). Product feedback & issue tracking: log bugs, feature requests and workflow enhancements with internal development teams; close the loop on fixes and improvements. Stock & licensing management: liaise with stock houses globally; review, acquire and distribute stock assets and licenses; advise and enforce licensing and procurement policies. Stakeholder liaison: act as the bridge between creative, account, legal and procurement teams to resolve pricing, licensing and compliance questions. About You 5 years professional experience in Digital Asset Management within advertising, marketing or similar creative environments. Hands‑on experience with a DAM system (Adobe AEM preferred); experience as an administrator, librarian/curator or DAM operator. Solid understanding of creative asset types and formats (image, video, audio, fonts, animation, templates, etc.) and how they’re used in production and delivery. Strong written and verbal English communication skills. Experience working with creative, operations and account teams and comfortable training end users. Problem‑solver with a process‑driven mindset: able to document workflows, write training materials and translate user needs into clear feature requests. Ability to work independently and collaboratively across time zones; manage changing priorities and tight deadlines. Strong interpersonal skills — you’re a relationship builder who can navigate a global organization. We are an equal‑opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us. #J-18808-Ljbffr