System Engineer – Remote As a 2 Systems Engineer you will serve as a client-facing technical expert and the final escalation point before Engineering. You will troubleshoot and resolve complex technical issues across Windows, Active Directory, Exchange/O365, networking, and cloud environments. You will manage approximately 20 active support tickets daily, owning each case from start to resolution. Responsibilities Troubleshoot and resolve escalations across Windows Server, Active Directory, Exchange/O365, Terminal Services, and networking. Manage identity, access, and mail flow (policies, routing, filtering, archiving). Script and automate tasks with PowerShell; contribute to runbooks. Support cloud environments (AWS preferred, Azure acceptable). Collaborate with Tier 1, Product, and Engineering teams on escalations. Maintain clear documentation and provide daily updates across ticket queues. Mentor junior engineers and model ownership mindset. Requirements 5+ years in systems engineering or advanced technical support. Customer-facing communication skills with C1 level English or equivalent. Strong Windows administration, including Active Directory and Exchange/O365. Solid networking knowledge: TCP/IP, DNS, DHCP, VPN, VLAN, NAT, WAN. Hands‑on PowerShell experience (must be comfortable writing and using scripts). Proven ability to manage a high-volume ticket load with attention to detail. Preferred Qualifications Citrix administration (XenApp/XenDesktop/NetScaler). AWS/Azure certifications. Experience with SQL, SCCM, or additional scripting languages. Benefits Compensation: USD $3,500–$4,500 /month. Schedule: Fixed 9‑hour shift (incl. lunch) between 8:00‑20:00 EST, Mon‑Fri. On‑call rotation: 1 week every 3 months. Holidays: US market holidays observed. Only CVs submitted in English will be accepted. Location: Bogota, D.C., Capital District, Colombia. #J-18808-Ljbffr