Omnissa is the first AI‑driven digital work platform, built to support flexible, secure, work‑from‑anywhere experiences. We integrate industry‑leading solutions—Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Job Description As a Technical Account Manager (TAM) you will serve as the leader and customer‑facing liaison to ensure successful implementation of Omnissa’s product solutions and services. You will act as the customer’s single point of contact, becoming a trusted advisor, identifying solutions, troubleshooting issues, and answering technical questions. TAMs interact with multiple levels within a customer account—from C‑Level and managerial teams to technical staff—communicating clearly at all levels. Responsibilities Provide project leadership for the customer’s major Omnissa initiatives, including project management and solutions architecting. Manage cross‑functional Omnissa project teams that may include account teams, professional services consultants, architects, product development, engineering, marketing, and support staff. Design and develop innovative solutions to customer requirements and business objectives, collaborating with internal engineering and consulting architects as needed. Maintain current functional and technical knowledge of the entire Omnissa suite of products. Manage and prioritize competing requests across simultaneous client engagements. Provide clear and constructive product feedback to Omnissa Product Management based on customer requirements. Document best practices for developing, deploying, and optimizing Omnissa solutions. Serve as a front‑line technical resource for “best practice” and informal customer questions. Advocate on the customer’s behalf to help drive ROI. Qualifications Strong technical background in End User Computing and Cloud Infrastructure (technical certifications preferred). Experience with Omnissa’s solutions including Horizon and Workspace One. Use professional concepts and company objectives to resolve complex issues creatively and effectively. Able to conduct presentations to C‑suite level customer stakeholders and engage technical leaders. Capable of organizing, planning, and running workshops and executive‑level meetings with customer technical, business, and managerial staff. Actively track business and technological trends in the market through journals and technical communities. 5+ years of experience in customer‑facing consultative, advisory, or architectural roles. Experience with the SaaS model and methodology. Strong analytical skills regarding technical and project management issues. Ability to manage multiple customers across diverse environments. Strong understanding of the strategic sales process. Excellent verbal, written, interpersonal, and presentation communication skills. Ability to travel up to 10% of the time, including international travel. Fluency in Spanish and English; knowledge of Portuguese is a plus. B.S. or B.A.; legacy VCP‑DT or OCP certifications highly regarded. #J-18808-Ljbffr