We are looking for a passionate professional who thrives in communication and customer support, with a keen enthusiasm for technology. You will be ready to deliver innovative and exceptional service in payment management. This is a fantastic opportunity to work with Navita Connect, one of our leading products in the market! Responsibilities Customer Support via Service Now: Respond to support tickets and meet the SLAs established by the client. Interface Between Client and Provider: Handle requests for activation/cancellation of service queues, ownership changes, international roaming activations, device requests and transfers, physical inventory management, portability requests, and data plan adjustments. Inventory Control: Maintain oversight of lines and SIM cards, physical devices, and manage device maintenance. Clarifying Inquiries: Guide users on report extraction and system usage, as well as address questions regarding services and invoices. Payment Management: Oversee all stages of the payment process, from invoice availability to payment confirmation, including extension requests and entering invoices into the client's ERP system. Monitoring Payment Flow: Track the invoice approval process and notify responsible parties in cases of delays or non-payments. Additionally, request the Debit Map from providers when necessary. Requirements Educational Background: Bachelor’s degree in Administration, Information Technology, or related fields. Payment Management Experience: 3 to 4 years of experience in managing and processing payments. Customer Service Experience: Proven experience in customer support, ensuring efficient and high-quality assistance. Telecom Sector Experience: Professional familiarity with telecommunications products and services. Advanced Excel Skills: Proficient in Excel for data analysis, control, and reporting. Ticketing Systems Experience: Experience with ticket management systems, ensuring quick and effective responses. ERP Knowledge: Experience with ERPs such as SAP, Oracle, or similar systems to optimize process and payment management. Equal Opportunity Employer Enghouse is proud to be an equal-opportunity employer, ensuring that all applicants are considered without discrimination, and accommodations will be provided upon request during the hiring process. #J-18808-Ljbffr