We are looking for a hands‑on Senior Developer to operate within a live production support environment, supporting and stabilising our CRM and Panel Member App ecosystem. This role is focused on diagnosing and resolving complex issues across a multinational, operational environment, working closely with internal teams and our systems integrator to deliver fixes and improvements. Provide L2/L3 technical support across CRM (Dynamics 365), Panel Member App, and integrations Diagnose and resolve complex issues across distributed systems (CRM, mobile, APIs, backend and data layers), using logs, monitoring tools, and telemetry Support incident management, defect resolution and release cycles to ensure production stability across environments Perform root cause analysis to determine where issues originate (application, integration, data, infrastructure or security) Engage with operational, product and regional stakeholders to prioritise issues and communicate clear root causes, business impact and resolution actions Diagnose issues and coordinate with the systems integrator and internal teams to implement fixes across relevant platforms Analyse data flows and ensure consistency across integrated systems Maintain clear documentation and share knowledge across the team Requirements: Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field; 7+ years of experience in software engineering or production support roles Strong experience working in L2/L3 production support environments (highly preferred vs project-only experience) Exceptional diagnostic and troubleshooting skills across complex, distributed systems Proven ability to operate in reactive, operational environments (e.g. call centre, field operations, customer‑facing platforms) Experience using monitoring, logging, or observability tools to diagnose issues in production environments Experience working in complex enterprise environments with a mix of modern and legacy systems Working knowledge of Microsoft Dynamics 365 and Power Platform (troubleshooting focus, not primary development ownership) Experience working with integration architectures (REST APIs, GraphQL, event‑driven systems) Exposure to mobile applications (iOS/Android) and operational systems such as telephony or field service platforms Broad understanding of applications, data, infrastructure and security domains in distributed systems General: Strong communication skills, with the ability to clearly explain technical issues to both technical and non-technical audiences Strong analytical and problem-solving skills Experience working in distributed, cross-functional teams Familiarity with DevOps tooling and multi-environment setups (Dev, QA, UAT, Prod) Nice to Have: Experience supporting Dynamics 365 in production environments Exposure to large‑scale, multi-country platforms Experience working in SI-driven delivery models #J-18808-Ljbffr