Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Unbound (nonprofit) Are you passionate about people and driven by purpose? Join Unbound, a global nonprofit that partners with children, youth, and elders living in poverty, connecting them with sponsors who support their personal and community development. We’re looking for someone who thrives in human connection and finds meaning in providing support with empathy and clarity. As a Customer Support Representative , you’ll be the friendly and informed voice behind every interaction, helping sponsors and beneficiaries stay connected and supported. Key Responsibilities Communicate with sponsors and partners via phone, email, and chat. Answer questions about the sponsorship program, donation process, and general inquiries. Provide timely and thoughtful support that reflects your commitment to every person. Collaborate with other teams (local and international) to ensure accurate follow-up and resolution of cases. Manage and update information across digital platforms and databases. Qualifications 1–2 years of experience in customer service, social outreach, or relevant roles. Strong verbal and written communication skills both English and Spanish. Empathy, patience, and active listening are essential. Ability to multitask, prioritize, and work in a detail-oriented environment. Comfortable using digital tools and learning new platforms. Less working hours. Flexible PTO/Vacation time. Access to digital training platforms. If you're interested in knowing more about Unbound, you can go to or contact me directly. Seniority level Entry level Employment type Full-time Industry Non-profit Organizations Referrals increase your chances of interviewing at Unbound (nonprofit) by 2x Sign in to set job alerts for “Customer Support Representative” roles. Sabaneta, Antioquia, Colombia Customer Support Specialist - US Legal Experience Needed We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr