Benefits Administrator (Back office) Location: Connext, Bogotá, D.C., Capital District, Colombia Job Summary: The Benefits Administrator (Back office) is responsible for overseeing COBRA benefits for eligible participants, ensuring timely enrollment, accurate processing of terminations, and verifying insurance coverage. Job Description Administer COBRA enrollments, ensuring participants are properly enrolled in the correct benefits plans. Provide clear guidance to COBRA participants about their benefits options, coverage, and election processes. Work directly with insurance carriers to ensure participants are enrolled in the appropriate plans. Manage the timely and accurate processing of COBRA terminations for participants who are no longer eligible, whether voluntary or involuntary. Regularly verify participant status with insurance carriers and ensure all COBRA paperwork is correctly processed. Generate reports for new elections, payments, and terminations, ensuring accurate record-keeping. Oversee the creation of new portal logins for COBRA participants, brokers, and HR teams, ensuring proper access to benefits information. Serve as the primary point of contact for COBRA participants, answering questions and resolving concerns related to benefits coverage. Required Qualifications Experience with health insurance benefits. Strong organizational skills with attention to detail and accuracy. Clear and coherent written and verbal communication skills, with the ability to explain benefits information to participants. Comfortable using benefits portals, email, and reporting tools (e.g., Microsoft Excel, Word). Ability to work independently and manage multiple tasks and deadlines. Strong problem-solving skills with the ability to resolve participant concerns efficiently. Calm and professional demeanor, especially in fast-paced or high-pressure situations. Highly organized and able to manage multiple priorities with attention to detail. Additional Information Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: Human Resources Services #J-18808-Ljbffr