Sim Local is one of the world’s largest mobile connectivity providers in the travel sector and the global leader in travel SIM and eSIM retail. Role We’re hiring a Customer Support Specialist to join our remote support team. You’ll handle customer conversations across chat, WhatsApp, and email, uphold high service standards, and help us deliver a best-in-class experience for travellers. Schedule 5 shifts per week with 2 days off Weekend and bank-holiday availability required (rota basis) Responsibilities Manage customer enquiries via Zendesk (chat, WhatsApp, email) Resolve issues, handle complaints, and follow through to closure Juggle multiple simultaneous conversations with accuracy and pace Meet or exceed KPIs (e.g. CSAT, first response time, resolution time) Partner closely with Retail, Operations, Sales, and external stakeholders Qualifications Customer-first mindset with strong problem-solving skills Tech-savvy, quick self-learner, and highly computer-literate Clear written and spoken communication; excellent attention to detail Previous experience in customer support is required Strong interpersonal skills; able to build productive relationships at all levels Fluent English is required; German, French, or Dutch is a plus (not mandatory) Prior SIM/eSIM or telco support experience is a plus What we offer Remote role (contractor) based in Colombia 20 days paid annual leave Supportive team culture and meaningful, customer-impacting work How to apply Email your CV and cover letter (why you’re a great fit) to with the subject line “Customer Support Specialist – Remote”. #J-18808-Ljbffr
Customer Service Representative
SIM LOCAL
Workfromhome, Workfromhome
Publicado hace 11 días
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