Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe, and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary, and India. Softtek helps improve and produce predictable outcomes for top-tier corporations in over 20 countries. Softtek is the creator and a leader of the nearshore industry. For more information on what we do, who we are, and career opportunities, visit Requirements Strong experience as SAP SD Consultant in Order-to-Cash processes Experience working with SAP S/4HANA, Public Cloud (SAP GROW) environments Deep knowledge of SAP SD modules, DSD (Direct Store Delivery), commercial processes Experience supporting highly customized SAP SD environments Understanding of AMS (Application Management Services) model Strong experience in incident analysis and operational support Knowledge of integration scenarios impacting logistics and commercial flows Strong analytical and problem-solving skills Ability to work with business and technical stakeholders Experience identifying critical business scenarios and dependencies Nice to Have Knowledge of SAP Cloud ALM Experience with SAP Activate methodology Understanding of integration architecture in SAP environments Knowledge of cloud operating models Responsibilities Support and maintain SAP SD processes, Order-to-Cash, DSD Analyze and support highly customized SD processes and integrations Participate in knowledge transfer (KT) sessions Review business processes and identify improvement opportunities Analyze operational incidents and provide solutions Support transition and operational readiness activities Understand and apply AMS support model Identify critical business scenarios and ensure system stability Collaborate with teams to resolve issues and improve processes Ensure continuity of operations in SAP S/4HANA environments Support stabilization phases and ongoing operations Participate in incident management and root cause analysis Align system support with business needs and commercial processes Required Languages English Advanced (B2) Location Bogotá and surroundings (Hybrid), Rest of Colombia (Remote) #J-18808-Ljbffr