Title: Expert - Project Manager IT (Business Support) Hosting Infrastructure, Service Provisioning & External Link Management Job Location GSC Colombia This position will report directly to the U.S Head of Infrastructure and Service Management and Hosting Infrastructure & Service Management – Americas. Job Description The Hosting Infrastructure, Service Provisioning & External Link Management is responsible for managing Hosting Infrastructure services, requests, costs, PARs, TARs, RFCs, Vulnerability & Patch Mgmt, and External Links Requests supporting DGF US IT Team. This role requires coordination between ITS teams and external service providers to ensure alignment of IT infrastructure services with business objectives. The position plays a critical role in ensuring service excellence and cost-effectiveness. Key Responsibilities Infrastructure Provisioning: Coordinate any new Infrastructure Requirement. This includes the request of new servers in ITS Cloud Portal, coordinate Proposal Request with ITS and align expectation with Application Team and evaluate with coordination of Product Lead in US and Regional Infrastructure Delivery Manager. Oversee day‑to‑day Hosting & ELM operation ensuring effective and efficient delivery of support with adherence to Request, Incident, Vulnerability & Patch Mgmt, Problem and Change Management processes. Develop processes, measures, KPI’s to track and manage performance and service delivery of the services for effectively manages cost and quality. Lead continual service improvement and ongoing process maturity through regular service reviews, trend analysis and metrics reporting and through engagement with stakeholders. Track ITS costs and ensure budget adherence in terms of hosting, identifying cost‑saving opportunities. Support US TCO exercise, providing to product Owners cost according to the Application consuming of infrastructure resources. Ensure Hosting successful transitioning to IT Product team (SLAs, contingency, backup, monitoring, hypercare, etc.). Serve as the Hosting and External link escalation contact for business partners and IT. Conduct regular risk assessments with vendors. Identify and mitigate risks associated with vendor services, including data security, compliance, and operational risks. Support the US Team when required to raise or elevate issues related to Hosting Services. Monitor service delivery against defined KPIs and SLAs, ensuring timely resolution of service‑related issues. Support the implementation, changes, troubleshooting and management of External Link Requests, which could be related to Application of Third‑Party integrations. Skills / Requirements Proven experience in Hosting and External Link Management, understanding of IT governance, risk management, and compliance. Familiarity with ITIL, service management principles, and IT infrastructure. Knowledgeable on ITS processes and procedures. Excellent communication, problem‑solving, and relationship management skills. Ownership and responsibility. Time management. Basic understanding of Networking (network traffic rules), with basic knowledge about Proxies and firewalls. Basic understanding of Microsoft Windows Server Administration (Versions 2016/2022/2025), including basic knowledge about IIS, RDP Services, File Share Services. Basic understanding of Linux Server Administration (Red HAT Linux desired), including basic knowledge of JAVA and Tomcat Deployment. Basic knowledge about Microsoft SQL Services (Oracle Knowledge in addition is preferred). Basic knowledge about hosting virtualization technologies (VMware preferred). Education Bachelor’s degree in information technology, or related field. Experience 3-5 years of experience in IT Infrastructure / Service management. Experience in IT infrastructure services (Hosting, cloud, SaaS, security, network, etc.) is highly preferred. Experience with Incident Troubleshooting. #J-18808-Ljbffr