Job Summary We are hiring a highly organized and proactive Operations Manager with experience in short‑term rentals or hospitality to oversee day‑to‑day operations across a portfolio of luxury properties. This role is ideal for someone who thrives in a fast‑paced, entrepreneurial environment and takes full ownership of operational performance, guest experience, and system improvements. Key Responsibilities Manage daily operations across multiple short‑term rental properties. Oversee cleaners, maintenance staff, and third‑party vendors. Handle guest communication, ensuring rapid response times (under 5 minutes during active hours). Resolve guest issues efficiently while maintaining a high standard of service. Coordinate property turnovers, inspections, and readiness. Develop, document, and improve SOPs and operational systems. Monitor and optimize operational KPIs including guest satisfaction (target: 4.8+ rating). Identify inefficiencies and implement scalable solutions. Ensure all properties remain fully operational and guest‑ready at all times. Requirements Proven experience in short‑term rental, hospitality, or property management operations. Strong written and verbal communication skills. Excellent problem‑solving ability under pressure. Highly organized with strong attention to detail. Ability to work independently and take full ownership of responsibilities. Experience managing multiple properties simultaneously. Familiarity with PMS platforms (e.g., Guesty). Experience with tools such as Slack, WhatsApp, Notion, or Asana. Exposure to dynamic pricing tools (e.g., PriceLabs). Experience building SOPs and operational systems. Basic understanding of revenue management in hospitality. Benefits Fully Remote: Work from anywhere in South Africa, Philippines, Pakistan, Mexico or Colombia with international teams