The Systems Analyst supports Dynamics 365 is accountable for maintaining user access, roles, workflows and business unit configuration for all Dynamics 365 users. This role performs configuration changes based on business needs and prioritization, promotes approved changes from sandbox to production through Azure DevOps pipelines, keeps sandbox environments aligned with production, and delivers reporting on Dynamics data as needed. Responsibilities Maintain the Dynamics 365 user base, including user setup, access changes, role assignments, and business unit configuration for all Dynamics 365 users. Support and maintain Dynamics 365 operations during CST time zone coverage, ensuring timely response to production issues, business requests, and operational support needs. Perform application configuration changes based on approved business needs and prioritization, including cloud flows, JavaScript updates, table and column changes, business rules, and other declarative or low-code platform updates. Make production pushes using Azure DevOps pipelines from sandbox to production and support deployment validation and post-deployment checks. Maintain sandbox environments so they stay current with production configuration and are ready to support testing, validation, and release activities. Support incident resolution and enhancement requests by documenting issues, validating system behavior, coordinating with technical resources, and implementing or assisting with approved fixes. Report on Dynamics data as needed, including common reporting areas such as users, contracts, leads, and opportunities. Partner with business users and technical teams to understand current-state processes, assess impacts, and implement practical system changes that align with business objectives. Create and maintain system documentation, configuration documentation, training materials, and quick reference guides as needed. Facilitate and support testing activities for changes delivered to the platform, including unit testing, validation, and business acceptance support. Stay current on Dynamics 365 platform capabilities and recommend improvements that strengthen process efficiency, reporting, supportability, and platform maturity. Qualifications Associate’s or Bachelor’s degree in computer science, information systems, business, or a related field, or equivalent experience. 3+ years of experience supporting business applications such as Dynamics 365, Salesforce, or similar enterprise platforms. Experience with application configuration, security administration, reporting, and business process support in a low-code or CRM platform. Ability to partner with business users to understand current-state and future-state process needs and translate them into practical system changes. Ability to work with development and technical resources to understand system design, troubleshoot issues, and support deployment activities. Strong analytical, troubleshooting, organization, and customer service skills Dynamics 365 administration and configuration experience Contract Lifecycle Management (CLM) experience is a plus Experience with Power Automate, reporting tools, and Azure DevOps CSGer Perks & Benefits Work from Home, in-office, or hybrid Employee Belonging Groups Healthcare: Dental, Medical Paid Vacation, Volunteer, and Holiday Time Off And so much more! Location(s) Colombia RemoteBrazil Remote Accommodation If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. #J-18808-Ljbffr