Type: Full-time, on-site with flexible schedule Languages: Fluent English and Spanish required About Cielo.Travel Cielo.Travel is Colombia’s leading digital travel and media company, connecting international travelers with the best of Colombia through trusted content, partnerships, and premium services. With more than 500,000 followers and over 3.4 million monthly impressions, we work with hotels, restaurants, and tour operators nationwide. Safe Transfers by Cielo.Travel is our newest division — a premium, English-first airport transfer and private chauffeur service designed for business travelers, families, and embassies. We are building the first trusted ground transport brand in Colombia, combining technology, hospitality, and safety. Position Overview The General Manager will lead all operations for Safe Transfers Bogotá, acting as the on-the-ground CEO for the business. This is a new position with significant autonomy and responsibility to shape the division’s systems, team, and reputation. The role combines daily operational management, team leadership, marketing collaboration, and direct client interaction. Attention to detail, strong communication, and a proactive attitude are critical. There will be opportunities for performance-based bonuses tied to growth, customer satisfaction, and transfer volume. Key Responsibilities Operational Leadership Oversee airport operations, transfers, and real-time driver dispatch. Supervise driver quality, safety standards, and client service execution. Personally assist with VIP or complex pickups when needed to maintain standards. Team & Quality Management Manage Operations Coordinators (day and night shifts). Conduct weekly performance reviews and service audits. Lead resolution of client issues or incidents quickly and professionally. Marketing & Partnerships Develop and maintain relationships with hotels, embassies, and corporate partners. Collaborate with the Cielo.Travel marketing team on campaigns and listings. Capture feedback, testimonials, and visuals to support brand growth. Reporting & Administration Produce weekly reports on rides, revenue, and client feedback. Track KPIs to measure operational success and growth. Ensure compliance with all local transport and safety requirements. Qualifications Minimum 3 years of experience in hospitality, tourism, or logistics operations. Proven experience leading teams and managing daily operations. Exceptional attention to detail and ability to deliver under pressure. Excellent communication skills in both English and Spanish. Proficient with digital tools (CRM systems, Google Workspace, WhatsApp). Flexible availability, including evenings or weekends when required. Highly organized, entrepreneurial, and motivated to build a brand from the ground up. All resumes must be submitted in English to be considered. Join Safe Transfers and help create the new standard for safe, premium travel in Colombia. #J-18808-Ljbffr