Overview We are seeking an experienced and proactive IT Project Manager with strong Agile practices to support enterprise Infrastructure & Operations (I&O) teams. This role will partner closely with technical teams responsible for cloud platforms, data centers, networking, virtualization, storage, and observability initiatives. This is not a junior role , nor a people leadership position. The ideal candidate is a hands‑on project manager who is comfortable organizing complex infrastructure work, running Agile ceremonies, managing Jira, and keeping teams aligned, focused, and connected to business needs. The IT Project Manager will apply a servant leadership mindset , helping teams operate more effectively while ensuring work is well‑organized, visible, and aligned with infrastructure roadmaps and operational priorities. #LI-REMOTE Responsibilities Lead and facilitate Agile ceremonies (sprint planning, backlog refinement, stand‑ups, retrospectives, and reviews) to keep teams organized, focused, and delivering value. Manage infrastructure‑focused projects, including cloud and data center migrations, using strong project management and Agile practices. Plan, track, and organize work in Jira, ensuring clear backlogs, dependencies, risks, and documentation. Partner with technical teams to support initiatives involving cloud migrations, virtualization, monitoring/observability, and storage technologies. Act as a connector between infrastructure teams and the business, collaborating across departments (R&D, QA, Development, Sales, and Technical Support). Improve transparency and visibility through clear reporting on workload drivers, incidents, disruptions, and team capacity. Promote continuous improvement, reduce distractions, and enhance communication across teams and stakeholders. Leverage tools such as Copilot or AI‑enabled solutions thoughtfully to share insights and improve information flow. Basic Qualifications Bachelor's degree or equivalent practical experience. Demonstrated IT project management experience supporting infrastructure or operations teams. Strong experience working in Agile environments . Experience leading or contributing to cloud and infrastructure migration projects . Familiarity with: Cloud environments and data centers Virtualization platforms Monitoring, observability, and alerting solutions First‑level Scrum Master certification (CSM or PSM I). Strong organizational, prioritization, and problem‑solving skills. Excellent written and verbal communication skills in English with the ability to engage technical and non‑technical audiences. Proven ability to collaborate across global, multi‑cultural teams and time zones. High level of professionalism, integrity, and accountability. Experience with storage technologies (cloud and physical). Experience creating executive‑level reporting for infrastructure and operational teams. Prior experience working with globally distributed teams. Strong facilitation skills and comfort influencing without formal authority. Benefits & Contract Type Hyland Colombia - Indefinite‑term contract Hyland Brazil - CLT Indefinite‑term contract #J-18808-Ljbffr