Join to apply for the GBS Intermed Collections Assoc role at UPS Explore your next opportunity at a Fortune Global 500 organization. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description This position performs collection responsibilities according to established procedures for various types of customers. It impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. It maintains extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. The candidate must have knowledge of multiple products, services, or business units. Responsibilities Provides excellent customer service. Responds to customer inquiries within required service level agreement. Identifies, prioritizes, and resolves complex issues delaying payment. Develops, creates, and analyzes collection and accounts receivable reports. Updates customer and other stakeholder information using various software programs. Monitors and maintains assigned customer accounts. Submits recommendations to write-off account balances. Qualifications Bachelor’s Degree or international equivalent - Preferred Bachelor’s Degree or international equivalent in Business or related field - Preferred Proficiency in the use of Microsoft Office products Prior Collections experience Strong organizational and prioritization skills Basic negotiation skills Experience handling objections and gaining commitment – Preferred Conversational English – Required Note Grade: 8 On-Site (Located in Medellin Metropolitan Area) Employee Type Intern UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Seniority level Internship Employment type Full-time Job function Accounting/Auditing and Finance Referrals increase your chances of interviewing at UPS by 2x Get notified about new Collections Associate jobs in Medellin, Antioquia, Colombia . #J-18808-Ljbffr