Summary Managers of a regional or local sub‑function of sales (e.g., Territory Sales) typically lead a small team as First‑Level Line Manager. They drive the sales operations plan and achieve agreed sales and broader performance targets for their area or product portfolio, while developing an effective sales team through training, coaching, and key commercial program management. Major Accountabilities Accountable for achieving own and team’s agreed sales, productivity and performance targets. Creates and executes business plans to drive this achievement and is responsible for brand’s strategic and tactical planning in line with company strategy and standards. Maintains existing clients and develops new business opportunities. Manages and optimizes effective allocation of resources to deliver required business results. Manages area sales and expense budgets. Serves as a communication bridge from Senior Management to Sales Representatives / Product Specialists. Leads a high‑performing team of Medical Representatives / Product Specialists; hires, trains and develops them as necessary; provides coaching and feedback to the team. Manages relationships with key accounts’ decision makers, key opinion leaders, patient associations, and other colleagues across business functions to achieve desired results. Masters product knowledge and disease area knowledge; coaches the team on the same. Obtains and updates information on the market, key competitors’ data, pricing intelligence, key accounts, etc. Ensures Excellence in Customer Satisfaction and Customer Services. Completes all reporting and administrative requirements timely and accurately. Operates within Novartis compliance, policies and procedures; creates a culture of compliance and accountability. Reports technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. Distributes marketing samples (where applicable). Key Performance Indicators Achievement of sales revenue and market share targets vs plan. Management of operating expenses within agreed budgets through effective monitoring and reporting systems. Customer Satisfaction and key accounts relationship maintenance within the assigned territory. Field force efficiency, product launch success rate. Development of patient‑ and customer‑centric programs. Med Reps’ performance within the assigned territory. Minimum Requirements Work Experience Sales experience in Healthcare / Pharma / related business. Pre‑launch activities experience. Market knowledge and network is desirable. Ability to understand changing dynamics of the pharmaceutical industry. Skills Analytical skill Change management Coaching Collaboration Commercial excellence Complexity management Compliance Professional ethics Health‑care industry knowledge Leadership Management Mentorship Problem‑solving techniques Professional communication Team work Languages English #J-18808-Ljbffr