Associate Manager, B2B Sales - Bilingual The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth. This includes leading a sales team(s), accountable for driving team performance through customer success motions such as onboarding, adoption, health checks, and voice of the customer, as well as revenue retention motions like product/service contract renewals, extensions, upsells, and expansions. The role also involves managing, building, and developing strategic client relationships through a balanced level of engagement with the Sales Director and external-facing clients. You Have 3+ years proven work experience in a sales role, preferable in renewals Fluent in English is a must. Experience in operations and strategy building Excellent coaching history A record of developing and retaining great employees Experience maximizing revenue through best practices Experience in Microsoft programs like Word, Outlook and PowerPoint Experience working with Salesforce.com or similar CRM Experience finding solutions as a manager A passion for customer experience and driving team results Change Management skills You Will Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date Be an enabler to remove roadblocks and help the team resolve challenges to support sales opportunities Monitor and drive team call time and productivity, and conduct weekly performance reviews and coaching sessions with all team members Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories Stay current on developments in client services and within the market, and ensure the team is informed on the latest trends and market direction Be a point of escalation for our clients and respond promptly to any issues Maintain a balanced level of communication with the Sales Director and external-facing clients to ensure strategic client relationships are fostered and developed Work with client contacts on reporting and forecasting Ensure the team understands how to achieve operating plan targets, sales targets, and client performance targets (CPTs) Work with internal functional resources and external partners to develop a coaching platform Coordinate team incentives and Sales Performance Incentive Funds Partner and build business relationships with all partners to ensure customer expectations are met Work with teams and management to improve sales processes and achieve a positive customer experience Lead the team through the buying/renewal process to achieve greater client satisfaction #J-18808-Ljbffr