About The Role As a Technical Support Engineer, you will play a crucial role in providing top‑notch technical assistance to our clients. Your primary responsibilities include troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of our automation platform. This is an excellent opportunity for someone who enjoys engaging with customers, has a strong foundation in SQL, and is eager to develop their skills further. Minimum Qualifications Proficiency in SQL and database knowledge. Strong analytical and problem‑solving skills. Excellent communication skills with the ability to explain technical concepts to non‑technical individuals. Excellent communication skills in English, and Spanish. Experience with Python and AWS services is desirable. Previous experience in a technical support role, preferably in a software or SaaS environment. A proactive attitude and a commitment to delivering exceptional customer service. Experience with Zendesk. Responsibilities Respond promptly and efficiently to customer inquiries, providing technical assistance and troubleshooting support via various channels (email, phone). Create and analyze SQL queries to identify and resolve customer issues related to data reconciliation. Collaborate with our development team to investigate and resolve complex technical problems. Document customer interactions and contribute to our knowledge base for continuous improvement. Stay up‑to‑date with our software updates and new features to effectively support our clients. Benefits Well‑funded and proven startup with large ambitions and competitive salaries. Entrepreneurial culture where pushing limits, creating and collaborating is everyday business. Open communication with management and company leadership. Small, dynamic teams with massive impact. $500 a year for you to invest in learning. Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. #J-18808-Ljbffr