Location On-site, El Poblado, Medellín. Full-time. Do you like things to flow? You’ll work alongside a leading commercial insurance technology company in the United States — a high-volume industry where speed and precision make all the difference. What You’ll Do Client–Carrier Relay: Receive information requests from underwriters, translate them into clear language for the client, collect what’s needed, and relay it back properly formatted. Follow up if a client hasn’t responded in 24 hours, and if the underwriter hasn’t responded in 48 hours. Intake Support: Complete applications for clients who need additional coverage or whose submissions require rework. Accuracy and speed go hand in hand. Documentation & CRM Management: Log all activities in the CRM after every action. Customer Support: Monitor the inbox, respond with status updates, handle calls when needed, and flag urgency to the team. What We’re Looking For Strong written and verbal English at B2+ level or higher; writing professional emails daily. Organized and able to manage multiple cases simultaneously without dropping the ball. Comfortable working in CRMs and picking up new tools quickly. A real sense of urgency; act quickly on time‑sensitive items. Proactive communicator; flag issues when something is stuck. Experience in insurance, customer service, or operations is a plus, but not required. Training provided. What We Offer Salary: 2,300,000 COP + 249,095 COP legally mandated transportation allowance + overtime and additional payments. ️ Free lunch every day. Office located in El Poblado, Medellín. Schedule: Monday to Friday, 8:00 am – 7:30 pm with 1 hour lunch break and 2 × 15‑minute breaks. Structured onboarding with full training from day one.