Head of Solutions Delivery & Onboarding Location: Cali, ColombiaHybrid modelFull time About Veevart Veevart is a technology company built on Salesforce that empowers museums and cultural institutions to better serve their visitors and communities. Our solutions cover ticketing, fundraising, membership, retail, and collections management—all within a single platform. We are passionate about helping organizations create meaningful experiences through technology. Your mission The Head of Implementation will lead a critical transformation at Veevart. This role offers the opportunity to shape the future of our Implementation function—evolving a highly manual operation into a structured, scalable, and productized model, powered by clear processes and meaningful metrics. This is not a traditional leadership role. It is a builder’s challenge for someone who thrives in complexity, enjoys creating order from ambiguity, and seeks to make a lasting impact within a fast-growing SaaS environment. Key Responsibilities Design, document, and standardize end-to-end implementation processes, creating playbooks, standards, and quality criteria that reduce reliance on tribal knowledge and individual dependency. Implement and manage execution tracking tools to ensure visibility, operational discipline, and control across all implementation initiatives. Own operational management and capacity planning, optimizing workload distribution and improving predictability, delivery timelines, and overall throughput. Identify and drive opportunities to standardize and automate implementation work, transforming services into repeatable, scalable, and productized solutions. Partner closely with Product and Engineering to continuously improve the implementation experience and inform product evolution based on delivery insights. Lead, coach, and develop the Implementation team, raising execution standards, ownership, and accountability without micromanagement. Define, track, and leverage key performance metrics (e.g., time-to-value, on-time delivery, rework) to drive data-informed decisions, prioritization, and clear communication of progress, risks, and trade-offs. Requirements Education Bachelor’s degree in Engineering, Business, Economics, or a related field preferred. (We value how you think, structure problems, and execute far more than the specific degree you studied) Experience 4–8 years of experience in fast-paced, high-change environments, with demonstrated ability to build processes, structure, and operating models from scratch. Background in one or more of the following: Operations roles in high-growth startups (B2B SaaS preferred, but e-commerce, logistics, marketplaces, or similar environments are also relevant). Implementation, Delivery, or adjacent roles specifically in hyper-growth or highly chaotic contexts. Management consulting with a clear transition into execution-heavy, hands-on roles (pragmatic cultures preferred). Program or Operations Management closely partnered with Product and/or Technology teams. Prior people management experience is a plus, but not a hard requirement; we value strong leadership potential and coachability over years of formal management. Core Capabilities & Mindset Analytical and structured thinker; able to grasp both the big picture and the details. Comfortable working with metrics, dashboards, tools, and systems to drive decisions and accountability. High execution energy with a builder mindset: ownership-driven, hands-on, and strongly biased toward action. Thrives in ambiguity and excels at turning chaos into clarity, process, and scalable solutions. Strong empathy and stakeholder management skills across customers, internal teams, and leadership. Naturally curious, tech-savvy, and relentlessly improvement-driven; enjoys designing, automating, and productizing “the machine.” Communication Exceptional written and verbal communication skills in Spanish and English (C1 level required). Able to influence, align, and drive decisions across diverse stakeholders. Nice to Have MBA or Master’s degree, particularly with a strong emphasis on practical, hands-on execution. Certifications in operations, analytics, systems, or technology. What We Offer Full-time permanent position Market-competitive base salary Hybrid work model, Monday to Friday (3 days in the office) Performance-based bonus Additional benefits: Monthly connectivity allowance, 5 personal days per year, 100% salary coverage during medical leave, 100 USD quarterly for books or professional development. Contact us: #J-18808-Ljbffr