Operations – Pre‑Sales Advisor Location: Bogotá, Colombia Bring your passion for sales and customer service to Full Potential Solutions (FPS) – a performance‑based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogotá, Colombia, and Manila, Philippines. Company FPS is a rapidly growing global company that puts culture and employees first, investing in competitive compensation, medical, dental and vision benefits, and opportunities for accelerated career growth. Core Values Integrity – Do what’s right for everyone and foster mutual respect. Excellence – Deliver exceptional client results, recognize performance and relentlessly pursue improvement. Accountability – Act like an owner, take pride in work, and measure results. Grace – Respect differences, care for each other and maintain humility. Primary Focus Save new pending orders Handle pending order status calls Appointment reschedules Pending order cancellations Roles and Responsibilities Retain prospect customers wishing to cancel their order. Work outbound SAV queue and field technician cancellation calls. Reschedule service orders for prospect customers. Review stage code orders and educate customers on installation status. Collaborate with dispatch or assignment to move pending orders forward. Modify pending orders to upgrade or downgrade speeds or add/remove features. Review drop status and modify home/email address for prospect customers. Qualifications Experience in sales/retention and customer service is required; basic sales skills must be executable in a high‑performance environment. Minimum of 1 year experience in a call‑center environment. Advanced problem‑solving skills and effective communication with customers and work groups. Ability to multi‑task with strong organizational and data entry skills. Strong attention to detail and ability to follow directions. Excellent customer service and communication skills. Effective listening and analytical skills with the ability to summarize information and offer solutions. Strong outgoing personality and great work ethic. Flexible work hours and availability for day, evening, night, weekend, and holiday; overtime may be required. Willingness to pass pre‑employment background and medical assessment. Willingness to work onsite. Benefits Competitive compensation, medical, dental and vision benefits, and opportunities for high‑potential career growth. #J-18808-Ljbffr