Overview WHO WE ARE Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions. Our BarTender platform enables businesses to design, manage, print, and automate labels, barcodes, and RFID tags for traceability and compliance. Our Mojix high-security, scalable SaaS traceability platform delivers end-to-end intelligence to drive operational efficiency, reduce risk, and enhance customer experiences. Learn more at We are a growing, profitable, mid-size business with a 40-year history, headquartered in Redmond, Washington, with offices worldwide. You’ll work with global, talented, and diverse teams passionate about their impact. LOCATION This direct contractor position is remote in Colombia or LATAM. JOB SUMMARY The Cloud & DevOps Engineering Principal leads the operations functions responsible for the architecture, reliability, performance, and cost efficiency of our multi-cloud infrastructure across AWS and GCP. This role manages a team of CloudOps and DevOps engineers, defines operating standards, and partners with Engineering, DevOps, and Security to ensure our platforms are secure, scalable, and highly available. This role supports the execution of the broader CloudOps and DevOps strategy, translating high-level direction into concrete operational practices for cloud infrastructure, CI/CD, and release management. It contributes to the governance and continuous improvement of build and release processes across SaaS and on-premise environments, in alignment with CloudOps leadership. The role is deeply embedded in product development, overseeing the operational impact of new features end-to-end, from architectural design and delivery workflows to scalability, reliability, and cost efficiency. It safeguards the long-term health of the platform by ensuring new capabilities align with established business processes, preserve performance at scale, and follow a clear, repeatable development lifecycle across SaaS and on-premise environments, in close partnership with CloudOps, DevOps and Engineering leadership. As a Cloud & DevOps Engineering Principal, you will shape the roadmap for Cloud and DevOps operations, drive best practices for Kubernetes, observability, automation, and disaster recovery, and use data and metrics to continuously improve services. You will remain technically strong while focusing much of your time on team leadership, coordination, and cross-functional collaboration. WHAT YOU WILL DO Team & Organizational Leadership Lead, mentor, and grow the CloudOps and DevOps teams, setting clear expectations, providing continuous feedback, and supporting professional development. Serve as the primary point of contact and escalation for complex, high-impact technical and operational issues affecting customers, the platform, or internal teams. Lead incident response and triage efforts, including customer-facing escalations and platform outages, providing clear technical direction, decision-making, and communication throughout the lifecycle of an incident. Coordinate team priorities, workload distribution, and on-call coverage to ensure consistent operational readiness and resilience. Drive CloudOps and DevOps strategy and roadmap in alignment with product, engineering, and business objectives. Actively participate in the product development lifecycle, capturing and validating deployment requirements, operational constraints, risks, and runbook considerations for new features and platform changes. Raise the bar for organizational excellence by enforcing high standards for availability, performance, security, and compliance, ensuring CloudOps and DevOps practices meet or exceed defined SLA and security requirements. Partner with CloudOps and DevOps leadership to define, evolve, and reinforce operational standards across change management, release processes, and incident response. Cloud infrastructure Management Oversee the architecture, scalability, reliability, and cost efficiency of platform infrastructure across AWS, Azure, and GCP, leveraging native cloud services while maintaining consistent operational principles. Own and evolve governance standards for the use of core cloud services, defining secure, repeatable, and compliant architectural patterns across all environments. Ensure all environments are properly monitored, secured, and aligned with product and customer requirements. Provide technical leadership and operational guidance for multi-cloud and hybrid-cloud strategies, balancing flexibility, resilience, and cost. Maintain direct ownership of the platform’s on-premise footprint, including Windows-based desktop and server components, ensuring first-class build, packaging, and installer experiences for Windows users. Define and enforce the full software lifecycle for on-premise and desktop applications, from build pipelines and release artifacts to deployment, upgrade, and supportability considerations. Ensure cloud-native designs remain compatible with closed and restricted on-premise deployments, preserving portability and customer autonomy. Drive continuous improvements to infrastructure design to support both highly scalable cloud deployments and secure, self-contained on-premise installations. Kubernetes Orchestration & Automation Lead day-to-day infrastructure and application-level operations with hands-on involvement in Kubernetes platforms (EKS, GKE, AKS), serverless workloads, and cloud-native infrastructure, upholding high standards of availability and resilience. Own end-to-end Kubernetes operations, including cluster lifecycle management, capacity planning, upgrades, and workload reliability. Govern all networking, connectivity, and security-adjacent infrastructure, including ingress controllers, service mesh, gateways, firewalls, VPNs, and inter-environment connectivity. Drive a strong automation-first culture across the CloudOps organization, enforcing standardization and repeatability through infrastructure-as-code and GitOps practices. Lead and evolve automation pipelines using Terraform, Terragrunt, ArgoCD, Helm, and Ansible, ensuring consistency across cloud and on-premise environments. Define and enforce standardized deployment strategies, including rolling updates and blue/green rollouts, to minimize operational risk and service disruption. Establish and apply change management procedures for infrastructure and application changes, reducing release risk while maintaining delivery velocity. Promote continuous improvement and upskilling in Kubernetes and cloud-native operations, including structured learning paths and certifications where appropriate. Monitoring, Alerting & Optimization Own monitoring/observability with Prometheus, Grafana, OpenTelemetry. Define and refine SLOs, alerts, and performance metrics. Use metrics and incidents to drive preventive improvements. Track/report key CloudOps and DevOps KPIs (uptime, MTTR, change failure rate, deployment frequency). Database & Data Platform Management Guide production MongoDB, Redis, MySQL operations (scale, backup, failover, performance). Ensure databases are monitored, secure, and well integrated. Work with data/app teams on capacity and growth planning for DBs and caches. Security & Compliance Champion secure cloud practices (RBAC, encryption, segmentation, audits). Oversee SSO and identity federation (OAuth, SAML, OIDC). Support Security/Compliance to meet required standards. Assist with security assessments/audits, remediation, and process improvements. Automation, CI/CD & Infrastructure-as-Code Promote infrastructure-as-code (Terraform, CloudFormation, Ansible, etc.). Partner with DevOps/engineering on reliable, auditable CI/CD pipelines. Drive reuse of automation for provisioning, deployment, and configuration. Support CI/CD and release governance, ensuring agreed quality/security/rollback controls for SaaS and on-prem. Networking & Traffic Management Oversee cloud networking (VPCs, subnets, NAT, target groups, ACLs). Guide service mesh and traffic management for microservices. Standardize network patterns and connectivity across cloud, data centers, and partners. Cost Management & Capacity Planning Monitor and optimize cloud costs with Finance and Product/Engineering. Use tagging and reporting to attribute spend by product or environment. Collaborate on capacity planning as usage and customers grow. Provide cost and capacity summaries to leadership with trends, risks, and optimizations. What We Require Experience and skills: 8–10+ years of experience in CloudOps, DevOps, or SRE roles, including formal leadership of engineers or small teams. Strong hands-on experience with Azure, GCP (GKE, Load Balancers, Cloud Run, App Engine, BigQuery) and AWS (EKS, EC2, IAM, VPC, Load Balancing, Route 53, security groups, etc.). Deep expertise in Kubernetes operations , containerized microservices, and tooling (EKS, GKE, Helm, etc.). Proven experience managing well-known, production-grade, monitoring/observability frameworks (Prometheus, Grafana, OpenTelemetry) and defining TTOs/SLOs, alerting. Advanced knowledge of MongoDB (Sharded Clusters), Redis, Postgres, RabbitMQ, Kafka and MySQL administration in production environments. Strong skills in Terraform, ArgoCD, Helm, Ansible , and CI/CD practices for infrastructure and platform automation. Solid understanding of OAuth, SAML, OIDC , identity federation, and secure infrastructure design. Demonstrated ability to use operational and reliability metrics to guide improvements in cloud operations. Experience working with or supporting multi-cloud and/or hybrid-cloud environments , providing operational input on performance, risk, and feasibility. Experience tracking and reporting CloudOps/DevOps KPIs (uptime, MTTR, deployment frequency, change failure rate) to support continuous improvement. Proficiency in written and spoken English . Soft skills : Strong leadership and people development capabilities Analytical thinker with the ability to break down complex problems Detail-oriented, results-driven, and passionate about system reliability Clear communicator across technical and business teams Passion for working and learning in a fast-growing company. Ability to collaborate effectively in agile and cross-functional environments to achieve common goals. Proactive learning of new technologies, industry trends, and adapting to evolving tools and methodologies. Education Bachelor’s Degree in related fields such as Computer Science, Information Technology, Software Engineering, or related technical field. Certifications such as AWS Certified DevOps Engineer – Professional, CKA (Certified Kubernetes Administrator), Microsoft Certified: DevOps Engineer Expert, or GCP DevOps Engineer are a plus. Master’s Degree in Cloud Computing, Cybersecurity, or Software are a plus. Terms of Employment This is a full-time Contractor position. Our Culture We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights contribute to building a culture of diversity, equity, and inclusion. Equal Employment Opportunity Seagull Software, LLC, provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of recruiting and employment. #LI-Remote #LI-Hybrid #LI-LATAM #LI-Colombia #J-18808-Ljbffr