Project Manager (I&O, Infrastructure & Operations) Category: Project Management Main location: Colombia, Cundinamarca, Bogotá DC Position ID: J Employment Type: Full Time Position Description We are currently hiring a Technical Program Manager profile with a high level of English to work on an international sector project. Requirements Bachelor's Degree in Information Technology or related discipline. Project management certification. Primary: PMP. Secondary: SCRUM. ITIL v3 certified. Experience working with offshore outsourcing organizations. Experience in global roll‑out management. At least 4–5 years of experience in the domain (Project Management). Conversational English (B2 or higher). Awareness of Operations role and constraints in a worldwide and outsourced IT organization. Broad range of Understanding of Services in Cloud (mandatory AWS, Azure and others are an asset). Broad range of understanding of Data Centre shared infrastructure (Servers, SAN, Network optimization, Security equipment…) and associated technologies (Cisco UCS, VCE, EMC, HP…). Broad range of understanding of ITIL, ITSM and industry best practices. Broad range of understanding of management of infrastructure waterfall projects and implementation with Agile methodologies. Ability to understand and deliver infrastructure services which are provided on a 24×7×365 basis. Excellent documentation skills and attention to detail. Excellent written and verbal communication skills. Broad range of understanding of Google Workspace (mail, calendar, drive, docs, etc). Strong project management skills. Demonstrated ability to network in a complex matrix type organization structure. Ability to build good working relationships with providers. Strong influencing skills and an ability to obtain commitment from key stakeholders. Responsibilities Act as a technical project manager on behalf of the Zone Delivery Service. Understand and analyze business applications infrastructure needs. Work with I&O architects team to design the solution when no standard solution is available to fit the need. Coordinate the Managed Services Provider for project delivery. Ensure the project is delivered on time and within the approved budget. Coordinate third party infrastructure supplier(s) that may be implicated in the project. Coordinate and validate the business applications projects acceptance. Ensure operation transition. Build service and project status reports. Follow up if service delivery is not meeting expectations. Work with the client and Operations and Process Management teams to identify service improvement activities. Ensure excellence in Health & Safety (H&S) by providing visible leadership and driving for the execution of the basics of the H&S operating model and adherence to Group H&S standards and policies. Assist in ensuring that the Infrastructure & Operations practices & processes are aligned with: Client business objectives and priorities (Health & Safety, Communication, Distribution Model, Innovation, …). Client IT infrastructure standard and strategy. Client Identity Management Systems. Client Business Systems. Client IT Security Policies and Directives. Client Demand, Project Portfolio and Finance Management Policies and standards. Nice to have Possibility of punctual visits to Colombia Service Center. Additional Skills Open-minded, collaborative and an effective team player. Ability to work in a multicultural and multilocated team. Driven for success and aspiring to a culture of service excellence, always putting the customer, our people and our business at the centre of everything he/she does. Ability to deal with ambiguity. Ability to communicate openly and effectively with many diverse stakeholders, and with external vendors and auditors. Ability to work proactively and under pressure considering the criticality required to ensure the right quality of service for the business. Strong autonomy. #J-18808-Ljbffr