Team Overview We are looking for an experienced and data-driven strategy & planning senior manager to lead and optimize marketplace performance across key cities in LATAM. In this role, you'll go beyond execution: you'll define strategy, create scalable processes, and influence cross-functional teams to drive courier growth, engagement, and retention. As an experienced operator, you’re expected to bring strong business acumen, a track record of solving complex operational problems with data, and a proactive, ownership-first mentality. You will work closely with teams in Product, Marketing, Strategy, CX, and BI to design and implement impactful initiatives that scale. Role Responsibilities Lead courier operations across Colombia, Costa Rica and Peru, with accountability for supply health, online hours, and fulfillment efficiency. Lead core, cross-functional projects that improve marketplace balance and performance. Design and improve scalable processes that enhance courier lifecycle management (acquisition, engagement, retention). Coordinate with multiple areas and senior stakeholders, communicating and discussing ideas that impact decisions and goals. Identify courier operations pain points and translate them into executable solutions, based on data insights and deep operational understanding. Guide teams to use different analytical tools (SQL, Python, Excel, and BI tools) to analyze large datasets, identify trends, and drive strategic decisions. Support the development and feedback cycle with product teams on new features and assignment models. Mentor team members or analysts as needed, promoting analytical thinking and operational rigor. Role Qualifications 7-9+ years of experience in strategy, operations, consulting, or high-growth startups (food delivery or mobility is a plus). Proven ability to solve highly complex problems at a country level, leveraging different data analysis methods. Experience with BI/visualization tools such as Power BI, Tableau, or Looker. Strong understanding of business metrics and operational KPIs. Bachelor’s degree in Engineering, Economics, Mathematics, Business, or related fields. Strong communication skills and ability to influence across functions and levels. Demonstrated leadership potential and ownership mindset — proactive, independent, and impact-oriented. Comfortable operating in fast-paced and ambiguous environments. Professional fluency in English and Spanish (written and verbal). EEO Statement We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all. #J-18808-Ljbffr