Overview Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market. Responsibilities Manage and maintain relationships with VIP / high‑value clients; Act as the main point of contact for assigned accounts; Provide personalized service and proactive communication; Monitor client activity and performance metrics; Identify opportunities for upselling and cross‑selling; Develop strategies to increase client retention and lifetime value; Handle escalations and complex client issues efficiently; Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.); Track KPIs related to retention, reactivation, and revenue growth; Stay updated on products, promotions, and market trends; Comply with company policies and security standards. Experience you’ll need to bring Fluency in Spanish (mandatory); Upper‑Intermediate to Advanced command of English (fluent written and spoken); Previous experience as a Sales Representative, Account Manager, VIP Manager, or similar role; Experience in iGaming / fintech / online services (preferred); An analytical mindset with the ability to interpret client data; Results‑driven with a strong focus on revenue and retention. Key personal traits Strong sales, negotiation, and communication skills; Experience or strong ability in cross‑selling and identifying revenue opportunities; High level of responsibility; Proactive mindset, with the ability to anticipate client needs and take initiative; Creative and out‑of‑the‑box thinking to solve problems and enhance user engagement. Benefits Health & Wellness Focus; Global Medical Coverage; Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); Performance‑Driven Rewards; Dynamic Work Environment. #J-18808-Ljbffr