Overview This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Service Desk Specialist in Latin America . As an IT Service Desk Specialist, you will be at the frontline of supporting end-users and ensuring seamless IT operations for remote teams. Your role will involve troubleshooting hardware, software, and network issues, managing tickets efficiently, and providing high-quality support experiences. You will work with diverse tools and platforms, supporting Windows, Office 365, and connectivity solutions while escalating complex issues appropriately. Collaboration with IT teams and global colleagues will be key to maintaining smooth operations. This is a fully remote role, offering opportunities to engage with international clients and enhance your technical expertise in a fast-paced, people-focused environment. Responsibilities Provide L1-L2 technical support to end-users across hardware, software, and network issues Manage support tickets using ITSM tools such as ServiceNow, Jira, or Zendesk Install, configure, and maintain Windows and Office 365 environments Escalate incidents appropriately and follow up to ensure timely resolution Support Active Directory tasks, VPN and printer troubleshooting, and device imaging/configuration Maintain documentation and update knowledge base articles for efficient support Assist users with remote support tools, including RDP, AnyDesk, or TeamViewer Requirements Proven experience providing IT service desk or technical support in a remote environment Strong troubleshooting skills for hardware, software, and network-related issues Proficiency with Windows environments, Office 365, and Active Directory administration Familiarity with ITSM tools such as ServiceNow, Jira, or Zendesk Clear English communication skills and strong customer service mindset Ability to manage multiple tasks, follow procedures, and work independently Bonus: Certifications like CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop; experience with macOS, mobile devices, Intune, or MDM tools Benefits Fully remote, contractor-based position with excellent compensation in USD Hardware and tools provided for an efficient home office setup Work with global teams and prominent brands Training allowances to support continuous professional development Flexible personal time off (PTO) for vacation, study, or personal needs Collaborative, people-first culture fostering growth and engagement Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching . Once you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the job\'s core requirements and past success factors to determine your match score. Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias , focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps—such as interviews or additional assessments—are then made by their internal hiring team. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Non-profit Organizations and Primary and Secondary Education Referrals increase your chances of interviewing at Jobgether by 2x Get notified about new Information Technology Service Desk jobs in Colombia . IT Service Desk Specialist (Remote - Latam) Service Desk Analyst (Remote Colombia) - Global Services We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr