Aboutthe Role: LoVirtual is seeking elite bilingual talent in Cúcuta to support a market-leading AutomotiveGroup in Puerto Rico , which manages world-renowned brands such as Nissan,Kia, and Infiniti . TheMission: In thisrole, you will represent a legacy of automotive excellence. We are looking fora "Problem Owner"—someone who can navigate complex inbound servicecases with analytical precision, maintaining the high standards expected bypremium brand customers. Key Responsibilities: Inbound Resolution: Manage high-stakesinteractions regarding automotive services, claims, and customer guidance. Root Cause Identification: Go beyond the symptoms to findand solve the core issue for each customer. Tech-Savvy Multitasking: Use specialized software(Dynamics, DDMS) while documenting interactions in real-time with zeroerrors. Professional Communication: Craft well-structured emailsand CRM logs in both English and Spanish. Emotional Resilience: Handle challengingconversations with poise, empathy, and professional authority. Requirements: Language Skills: Full professional proficiencyin English and Spanish. Analytical Mindset: Strong logical reasoning andindependent problem-solving skills. Experience: Previous background inhigh-level Customer Service or Contact Centers is a plus. Location: Must be available to workon-site at our Cúcuta, Colombia facilities. Ventajas Competitive Compensation: Paid in USD through reliable platforms. Growth: Real professional development opportunities within our staffing network. Multicultural Environment: Direct exposure to international clients in a dynamic setting. #J-18808-Ljbffr