Location: On-site Location: El Poblado, Medellín Type: Full-time What You’ll Do Client–Carrier Relay You'll receive information requests from underwriters, translate them into clear language for the client, collect what's needed, and relay it back properly formatted. If a client hasn't responded in 24 hours, you follow up. If the underwriter hasn't responded in 48, same thing. Intake Support You'll complete applications for clients who need additional coverage or whose submissions require rework. Accuracy and speed go hand in hand here. Documentation & CRM Management Everything you do gets logged. Documents, communications, notes, all recorded in the CRM after every action. Customer Support You'll monitor the inbox, respond with status updates, handle calls when needed, and immediately flag any urgency to the team. What We’re Looking For Strong written and verbal English at a B2+ level or higher, you'll be writing professional emails to clients and carriers every day Organized and able to manage multiple cases simultaneously without dropping the ball Comfortable working in CRMs and picking up new tools quickly A real sense of urgency, when something is time-sensitive, you move Proactive communicator, if you see something stuck, you say so Experience in insurance, customer service, or operations is a plus, but not required. We'll train you. What We Offer Salary: $2,300,000 COP + $249.095 COP legally mandated transportation allowance + Overtime and additional payments ️ Free lunch every day Office located in El Poblado, Medellín Schedule: Monday to Friday, 8:00 am – 7:30 pm with 1 hour lunch break and 2 × 15-minute breaks Structured onboarding with full training from day one