About the Job Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building foundations for a unified, secure, and scalable operating system across GTM and non‑GTM functions. This role focuses specifically on transforming how Twilio’s Customer Support organization operates through AI‑powered tools and agentic products. We are looking for Full‑Stack Engineers who view AI as a fundamental shift in the software development lifecycle and the delivery of engaging user experiences. This is an opportunity to deliver innovative software products and solutions across Sales, Marketing, HR, Finance, Legal, and other business functions. Joining this team means building production‑grade, full‑stack AI applications. You won’t just be wrapping APIs; you will engineer the entire lifecycle of agentic applications. As a Staff Software Engineer within Enterprise AI, you are the technical heartbeat of our products, bridging the gap between bleeding‑edge AI research and robust, full‑stack production systems. Responsibilities Co‑lead the design and development of our software infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance. Drive the development of sophisticated, stateful web applications, overseeing the integration of complex React‑based front‑ends with backend modular services for a seamless UI experience. Serve as a developer leader in distributed systems, data technologies, with strong software engineering skills. Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices. Mentor and elevate a team of high‑performing engineers, fostering a culture of technical excellence through code reviews and architectural workshops. Collaborate closely with cross‑functional teams to understand business requirements and translate them into scalable and efficient technical solutions. Continuously adapt to the evolving JavaScript ecosystem to maximize engineering efficiency. Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards. Required Qualifications Bachelor's degree in Computer Science, Engineering, or a related field. 8+ years of experience in data engineering, software development, or a related field, with at least 3 years in a technical leadership role. Experience with full‑stack development building web apps using modern languages such as JavaScript, TypeScript, or React. Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems. Strong understanding of data modeling, data warehousing, and ETL processes, with experience designing and optimizing data pipelines. Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams. Strong leadership skills, with a track record of mentoring and developing high‑performing engineering teams. Demonstrated ability to thrive in a fast‑paced, dynamic environment and deliver results under tight timelines. Desired Qualifications Experience developing production‑quality LLM applications and using modern agent frameworks such as LangChain, Langgraph, LlamaIndex, LangSmith, LangFuse, CrewAI, or similar. Expertise in big data technologies such as Hadoop, Spark, Kafka, and cloud‑based data services (AWS/GCP/Azure). Location This role will be remote and based in Colombia. Travel Occasional travel may be required to participate in project or team in‑person meetings. What We Offer Competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location. Equal Opportunity Employer Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law. #J-18808-Ljbffr