Overview Chart your Course with PIL. With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. PIL invites you to join a dynamic community of maritime professionals. Location: Bogot e1, Colombia. PIL provides local experiences with a global reach, with headquarters in Singapore and services offered at over 500 locations in 90 countries. Responsibilities Serve as the primary contact for customers to handle contracts and provide shipping documentation support, ensuring accurate and timely issuance of shipping documents while maintaining high standards of customer service. Drive revenue growth by acquiring new customers, maintaining existing relationships, and expanding PIL 0market share in the shipping and logistics industry. Download and process daily booking requests and communicate results to customers within the next period. Address customer demands promptly and coordinate with internal teams (Documentation, Sales) to ensure smooth operations. Ensure accuracy of routes, weight, POL/PODs, commodities, temperatures, and other details in PIL systems. Amend bookings and maintain records; file customers0particularities to ensure consistency in PIL service. Follow up on bookings from regular/BID customers to ensure timely arrivals. Provide excellent phone attendance and customer experience; assist customers with problem solving and resolve grievances with internal departments. Promote and use Pocket PIL to migrate volume from other platforms where appropriate. Process shipping instructions, submit customs manifests, and ensure compliance with local customs regulations. Manage the issuance of import and export invoices (local charges, demurrage, detention, freight, port charges, and other fees) and issue delivery orders. Respond to customer inquiries via phone, email, and in person with professionalism and courtesy; provide timely shipment status updates and documentation readiness. Coordinate with internal departments to ensure smooth documentation flow and customer satisfaction. Qualifications & Experience Bachelors degree in business, logistics, or related field. Experience in customer service within the shipping or logistics industry and experience in sea shipping documentation. Proficiency in MS Office and CRM software. Knowledge of import/export processes, documentation, and invoicing. Ability to deal with international clients and understand technical documents. English level: preferably B1, B2, or higher for speaking, listening, and reading. Must Have Organized, able to follow regulations and procedures in a strictly regulated environment. Strong communication, negotiation, and interpersonal skills. Strong organizational and problem-solving skills. Customer-oriented mindset with problem-solving abilities. Discretion and professionalism in handling sensitive information. Fluency in Spanish; intermediate English (reading/writing). Team spirit and adaptability. We Value Understanding of NATHALIA and Ecuapass. Excellent communication and interpersonal skills. Strong attention to detail and accuracy. Proficiency in MS Office. Why Join Us Be part of a leading global carrier with a focus on sustainability and innovation. Work in a dynamic and collaborative environment. Opportunities for professional growth and development. Application Process To apply for this opportunity, please submit your resume in English outlining your qualifications and experience to PIL Career Website. Eligibility to Apply This position is open to Colombian nationals or individuals with legal rights to work in Colombia. Applicants without the necessary work authorization will not be considered. About Us Incorporated in 1967, Pacific International Lines (PIL) is a leading shipping line with a global network focused on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands. PIL serves customers at over 500 locations in more than 90 countries with a fleet of container and multi-purpose vessels. PIL strives to meet customer needs with value-adding services and a commitment to Net Zero by 2050. For more information, visit PIL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr