Account Operations Coordinator Hybrid, Bogotá, Colombia Client Experience • Hybrid • Full-time About Veho Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone. We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of e-commerce brands and everyday consumers. Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the e-commerce post-purchase experience. We make delivery the "extension of the brand" and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more. To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities. About The Role The Commercial Team at Veho is responsible for attracting, growing, and retaining clients. As an Account Operations Coordinator on the Commercial Team, you will use your strong organizational skills to execute upon agreed client strategies, manage client network expansions, and solve operational and tactical issues that arise for our largest accounts. You will work in tandem with the Client Success Manager on each of your accounts who will be leading client relationship and growth strategy. The main goal of this role is to ensure that the client receives an excellent level of service. This requires a high degree of cross-functional partnership, strategic thinking, problem solving, and an understanding of delivery operations. It also relies on the AOM’s strong communicational skills and ability to prioritize deliverables based on what is best for our clients and for Veho. A successful AOM will thrive on solving problems quickly, ensuring a high level of client satisfaction, acting as an internal advocate for our most important clients, and building excellent relationships. A keen focus on leveraging AI tools and maximizing productivity will be essential to success in this role. Responsibilities Include Own the resolution of operational and tactical issues for set of clients from start to finish Coordinate solutions across multiple functions including logistics, client support, live operations, driver support, technology, and ground ops Manage client expansions (new volume for existing clients in new markets/regions) Participate in regular client conversations with the Client Success Manager (including but not limited to weekly calls, monthly reviews, QBRs, annual reviews) Support the development of strong relationships with client operations organizations Elicit client feedback to act as internal advocate for our clients A focus on process improvement, maximizing productivity through the use of AI. What You Bring BA/BS degree or similar college level education 4+ years of relevant professional working experience, experience in a start-up (Digital/Technology), operations, customer success, or logistics High degree of emotional intelligence reflected in high quality verbal and written communications. Strong ownership bias. You are excited by and energized by solving problems for clients. Ability to thrive in a fast pace environment and meet specific goals while collaborating cross-functionally to solve challenges Proven success solving operational challenges with a creative, data informed approach Operational knowledge of last mile parcel delivery or logistics experience, bonus for marketplace business model experience Equal Employment Opportunity We are an equal opportunity employer and consider applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class, in compliance with all applicable laws. #J-18808-Ljbffr