NeuraFlash, part of Accenture, is a leader in AI and cloud solutions, crafting intelligent services that transform business workflows and customer experiences using technologies such as AWS Connect, Salesforce Einstein, and Agentforce. As an AWS Solution Architect, you will partner with customers to design, build, and deploy forward‑looking contact‑center solutions that deliver measurable ROI and superior agent experience. Responsibilities Ensure customer success in building and launching Amazon Connect solutions. Conduct technology assessments and audits to recommend CCaaS solutions that improve agent experience and productivity. Facilitate business‑process reviews to identify customer requirements. Educate customers on AWS value propositions and lead deep architectural discussions for secure cloud deployments. Lead discovery sessions, build project ROIs, and present delivery estimates. Translate customer requirements into contact‑center designs that use AWS best practices and services. Oversee and mentor technical teams to deliver the proposed solution on time, on budget, and with high quality. Act as a liaison between technical teams and business stakeholders, communicating concepts clearly and managing priorities. Drive best‑practice contact‑center design into all aspects of solution delivery. Manage all project and customer communications. Deliver end‑user training and documentation. Exercise independent judgment and lead enterprise‑level projects with minimal guidance. Lead vision and strategy discussions with contact‑center and customer‑service leadership. Qualifications Customer‑facing contact‑center experience. Experience building integrations across WFM, CRM, and contact‑center solutions. Knowledge of communication protocols and APIs such as WebRTC and SIP. Hands‑on scripting/coding experience (Python, Java, C#, .NET, Node.js). Excellent communication and presentation skills with executives, IT management, and customers. API integration experience. Strong troubleshooting and debugging skills. Experience with CloudFormation, contact‑flow design, Lambda and Lex integration, and call‑center routing. Familiarity with automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy. Knowledge of contact‑center architecture. Experience in technology/software sales, pre‑sales, or consulting. Advanced knowledge of AWS services and cloud architecture. Salesforce knowledge and familiarity with Service Cloud. Knowledge of other contact‑center platforms (Genesys, Cisco, Avaya, Twilio). Experience with workforce‑management solutions. Experience with outbound dialers and campaign management. Knowledge of Agile and Scrum methodologies. AWS Cloud Practitioner Certification. AWS Developer Associate or Professional Certification. AWS Solution Architect Certification or Professional. Salesforce Certified Administrator. English fluency. Willingness to travel internationally. Benefits & Work Environment Flexible work arrangements (remote, in‑person, or hybrid). Remote employees and those based at the Massachusetts HQ or regional hubs are supported. Optional travel commitments of up to 25% for select projects. Culture that values trust, flexibility, and work‑life balance. Collaborative environment with open feedback and town‑hall meetings. Celebratory culture that promotes teamwork and informal events. #J-18808-Ljbffr